- Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and whole sale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
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上海宝格丽酒店坐落于城市的中央,毗邻风景怡人的河畔,上海宝格丽酒店于2018年6月盛大开业。臻选82间典雅别致的客房和套房,在酒店足不出户便可俯瞰外滩美景和观赏壮观的天际线。酒店提供宝格丽香氛洗浴用品并配有包括米其林三星厨师Niko Romito的Il Ristorante以及荣获米其林二星中餐厅宝丽轩在内的8家餐厅和酒吧。宝格丽酒店及度假村致力于营造与人与己,真诚备至的工作环境。我们甄选极具服务热诚的人才,热衷于为每一位客人创造铭记一生、独特难忘的个性化体验。Situated in a spectacular riverside location minutes from the iconic Bund, BVLGARI Hotel Shanghai offers panoramic views of Shanghai’s dramatic skyline from each of its 82 rooms. Amenities include exclusive BVLGARI toiletries and 8 glamorous restaurants and bars include the Il Ristorante with 3 Michelin star chef Niko Romito and 2 Michelin star Chinese Restaurant BAO LI XUAN .We are hiring genuinely caring colleagues that have a natural talent for service, masters of interactive skills, engaging with our guests to create unbreakable bonds.