• 带薪年假
• 五险一金
• 节日礼物
• 技能培训
• 岗位晋升
• 管理规范
• 年底双薪
• 免费工作餐
• 包吃包住
• 员工生日礼物

工作职责：
	确保办公室行政工作流程的高效运行。
Ensures efficient office administration procedures.
	确保所有培训记录在人事系统中的维护，归档以及更新。
Ensures that all training records are maintained, filed and updated in the HR System/Tracking System.
	确保所有培训档案的使用的精确性和保密性。
Ensures Training documents are properly routed with strict accuracy and confidentiality.
	根据要求维护并更新人工档案和计算机系统。
Maintains and updates manual and computerised filing system as required.
	根据培训经理的要求与当地劳动行政部门联系所有相关事宜。
Liaises with the local Labour authority for all related matters as assigned by the Learning & Development Manager.
	协助并确保所有员工设施维护的标准化，比如：培训教室, 员工阅览室等。
Assists in ensuring all Team Member facilities are maintained within standards, i.e. Training Rooms, Knowledge room.
	确保并维护所有培训资产，包括培训材料、书籍、视频、期刊、视听材料、设备和礼品。
Ensures and maintaining all training assets including training materials, books, videos, journals, audio visual materials, equipment and gifts are properly recorded.   
	协助汇总部门任务清单和任务分解的内容，并保证其准确性。
Assists in the compilation and accuracy of the Team Member Task Lists and Task Breakdowns.
	协助制定年度培训计划，确保培训目标完全符合酒店经营目标和员工的培训需求。
Assists in the preparation of the annual Training Plan, ensuring the objectives fully address the business objectives of the Hotel and the training needs of the Team Members.
	协助培训经理收集所有培训课程的出勤记录表。
Assists the Learning & Development Manager in compiling training attendance confirmation lists for all training courses.
	协助员工奖励项目的协调工作。
Assists with the coordination of the Team Member recognition programmes. 
	协助完成以下员工沟通项目的编辑、执行和保持，如每月人力资源部活动计划，员工布告栏和电视交流。
Assists in the compilation, implementation and upkeep of the following Team Member communications – Team Member Handbook, Monthly HR Activity Schedule, Team Member Notice Boards.
	协助部门之间所有活动的协调工作，以及员工奖励等活动的协调工作。
Assists in coordinating of inter－departmental social activities and Team Member award presentations.
	必要时，协助回答员工提出的有关人事和培训方面的相关问题。
Assists in answering inquiries from the Team Members on personnel and training issues respectively whenever possible.
	协助准备每月部门培训员论坛及活动的场地。
Assists in the preparation of venue for the monthly Departmental Trainer forums and activities.
	协助开展各种竞赛活动来提升最佳实践。
Assists in various campaigns to promote best practices.
	严格遵守酒店的政策和程序。
Complies with hotel’s Policies & Procedures.
	始终提供有礼貌、专业的服务。
Provides courteous and professional service at all times.
	用礼貌、高效的方式来满足员工的要求, 如果没有立即解决的方式，则进行汇报，并及时进行的跟进。
Handles guest and Team Member enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up.
	了解与员工和企业有关的法律规定。熟悉并严格遵守员工手册中的规章制度，以及和酒店政策相关的消防、卫生、健康和安全的制度。
Is knowledgeable in statutory legislation in Team Member and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Team Member Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
	保持高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation & grooming.
	通过定期检查员工的仪容仪表，来确保其符合酒店的政策和规定。
Assists by regularly checking grooming to ensure all the Team Members are adhering hotel policy and regulations.
	根据安排出席酒店和部门的培训，以提高技能和知识。 
Attends hotel training sessions as scheduled to improve skills and knowledge.
	根据要求协助部门培训员进行相关部门的培训。
Assists departmental trainer to conduct training in the respective department as required.
	负责提醒和检查部门的培训工作按照培训计划来执行。
Responsible for monitor and inspect department training is implemented as scheduled
	根据要求对新员工进行入职培训。
Responsible for conduct Orientation training as required.
	参加必要的培训和例会。
Attends training sessions and meetings as and when required.
	在培训开始前，协助为培训经理准备培训文件/资料。
Assists in preparation of documents/information before commence training to the Learning & Development Manager.
	与客人和同事保持良好工作关系。
Maintains positive guest and colleague interactions with good working relationships.
	始终对管理和个人行为负责， 并且积极展现酒店的形象。
Exercises responsible management and behaviour at all times and positively representing the hotel.
	协助并积极参加所有人力资源部的活动。根据需要协助开展员工关系活动。
Assists and participate in all Human Resources activities. Assists employee relations activities as needed assigned.
	严格确保办公室资料机密性。
Ensures and practices the outmost protection of office’s confidentiality.
	随着行业、公司和酒店的变化，适应因人力资源的职能变化而带来的职能变化。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
	完成其他合理分配的职责和任务。
Carries out any other reasonable duties and responsibilities as assigned.

任职资格：
•	Continues to ensure meeting the Training Officer’s job requirement.  
•	Assists in improving all training administration preparation including nomination list, attendance list, training materials and maintaining training room booking availability.  
•	Assists in sending out training invitation emails/memo to all managers and following up with the training confirmation.
•	Assists to confirm all training dates, times, agenda and venue and ensuring all training programs are running smoothly according to the schedule.
•	Assists in the preparation of the annual Training Plan, Budgeting, Training Analysis and Learning & Development Executive Summary, to ensure the objectives fully address the business objectives of the Hotel and training department
•	Assists in ensure effective training programs are in place for the following:
	Brand and QA Related Training Programs
	Core Foundation Programs
	Operational/Functional Programs
	Supervisory Development Programs
	Train the Trainer 
	Customer Service Training
	Technical job specific training （through certification of departmental standards and procedures）
	Supervisory Skills Training
	Fire, Life and Safety Training
	Effective Communication Training
	Service Culture Training
	Team member retraining
	Team Building

•	Monitors the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
•	Ensures and maintaining all training assets including training materials, books, videos, journals, audio visual materials, equipment and gifts are properly recorded.   
•	Designs, produces and implements training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
•	Assists Department Trainers in preparing and conducting departmental training and assess accordingly.
•	Use Hilton benchmarks to monitor success of training programs and amend your efforts accordingly. E.g.: SALT, TMES, achievement of budget, People Audit, etc
•	Prepares and produces monthly training reports as required.
•	Coaches, counsels and disciplines team members, providing constructive feedback to enhance performance
•	Regularly communicates with team members and maintains good relations 
•	Assists and maintaining employee recognition programmes.
•	Assists employee relations activities as needed assigned.
•	Updates and maintain the notice board to ensure all the information are up－to－date. 
•	Conduct grooming and hotel product knowledge test frequently and ensure all team members are meeting the requirements.  
•	Complies with hotel’s Policies & Procedures

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