• 带薪年假
• 五险一金
• 节日礼物
• 技能培训
• 岗位晋升
• 管理规范
• 年底双薪
• 免费工作餐
• 包吃包住
• 员工生日礼物

工作职责：
1.	Administration
•	Answers calls returns e－mails and voicemails. Assists guest in booking reservations, by providing
Superior property knowledge.
•	Audits OnQ PM for reservations accuracy. Looks for special requests, coding issues and billing requirements.
•	Reviews actualized rooms for potential billing errors.
•	Reviews group pick up, assist in ensuring proper availability. Monitors and charges No Shows and late cancels daily.
•	Reviews and audit third parties and consolidate.
•	Assists management by booking transient reservations.


2.	Organization / Training
•	Ability to effectively deal with internal and external guests, some of which will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts.
•	Basic math skills including the use of a calculator and excel.
•	Ability to listen and effectively comprehend the English language.
•	Assist with Front Desk operations as needed.
•	Initiate and prepare reports as needed.
•	Assist in other administrative duties as needed.

3.	Communication / Relationships
•	Maintain good relationship with competitors.
•	Ensure regular communication meetings / weekly meetings are held within the reservations team.
•	Maintain a high level of communication with major sources of business and advise the management of feed back if necessary

4.	Duties and others
•	Ensure all activities and traces are followed up on in a timely manner and results of such recorded.
•	To assume other duties as delegated by the Reservations Manager/ Revenue Analyst

任职资格：
有良好的英语能力，能熟练使用办公软件

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