• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 人性化管理
• 包吃包住
• 集团内部调动
• 员工生日礼物

Primary Responsibilities 主要职责
1.Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.
进行每日巡视以确保领先质量保证标准在对客服务中被遵守和执行。
2.Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests.
主动关注并礼貌高效的处理客人的要求及投诉，需要时要向上一级主管汇报，并且确保及时跟进。
3.Ensure loyalty/VIP procedures are being met or exceeded on a daily basis for all loyalty /VIP guests
确保对所有忠实会员和贵宾都执行其相关接待程序和标准。
4.Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
明晰酒店产品知识，确保贵宾及活动信息的时效性和准确性。
5.Presence in the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure both colleagues and facilities/equipment are in good condition.
工作期间保持在大堂区域巡视，主动协助前台和礼宾部的日常运营，并确保所有同事和运营设备的工作状态良好。
6.Ensure cleanliness, atmosphere and appearance of lobby and related areas meet brand standard.
确保大堂及相关区域的清洁、氛围和外观符合品牌标准。
7.Check potential room revenue for any discrepancies and do necessary corrections.
检查有可能产生的任何房费差异，并跟进解决。
8.To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and auctioned.
与上一个班次进行完整而准确的交接，以确保所有待跟进事项都被记录和解决。
9.To ensure that an accurate Royal Service and Department guest logbook, providing a written log of the day’s guest related issues, is maintained to report to General Manager and Executive Team.
确保皇家服务和部门日志的准确性，将当日发生的与客人相关的时间整理并记录，并将值班经理日志每日发送给总经理和行政团队。
10.Adheres to promote the health & safety policies to ensure a safe work environment. Knowledgeable for all safety & emergency procedures, and act as key contact personnel of Emergency Response Team during certain situation.
坚持并推行健康与安全政策，以确保安全的工作环境；熟悉掌握安全及紧急程序，并在危机情况作为危机处置小组的主要联络人参与危机处理。
11.Verifies that all information requested by the local police authorities are adhered to and prepared accurately.
确保由当地执法部门所要求的全部事项都被严格遵守并实行。
12.Maintains all information security standards compliance of Front Office at 100%.
确保所有信息安全标准被百分之百的执行。
13.Maintains ‘Safe Food & Hygiene Standards’ are implemented within Front Office at 100%.
确保《食品安全与卫生标准》被百分之百的执行。
14.Performs special duties as required by the superior.
执行上级分配的特殊职责。
15.Conducts daily pre-shift briefings to employees on room occupancy, arrival and departures, functions/ event and special attention that is needed.
组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种事件或活动以及需要特别注意的事件。
16.Responsible for guide the Front Desk team to complete daily up-selling and ALL-Accor Live Limitless member enrollment target.
负责指导前台团队完成前台升卖和雅高心悦界会员招募计划的每日目标。
17.Ensures that all Front office Policies and Procedures are adhered follow up by every section.
确保前厅部各分部门都严格执行各项政策与程序。
18.Accomplish a set of administrative duties such as attending meeting, writing reports and other specific duties related to the job function.
完成出席会议、撰写报告以及与工作职能有关的其他职责的一整套行政职责。
19.Ensure all accounting procedures are adhered to throughout the department.
确保所有财务制度在部门内被严格执行。
20.Ensures clear communication within departments.
确保部门内的沟通顺畅。
21.Carry out disciplinary actions in line with hotel procedures.
按照酒店规章制度对不合适的行为采取相应措施。

Knowledge and Experience 知识与经验
1.Diploma or Degree preferably in hospitality or related field
酒店管理或相关专业的本科或专科学历
2.Minimum of 2 years' experience in the same position in luxury hotel.
至少2年以上奢华酒店同岗位的工作经验
3.PMS and Office software knowledge
熟悉并掌握Opera酒店管理系统和各类办公软件
4.Excellent oral and written skills in Mandarin and English
优秀的中英文听说读写能力
5.Strong organizational & leadership skills 
优秀的组织能力和领导能力
6.Excellent interpersonal & communication skills 
优秀的人际关系和沟通能力
7.Service oriented with an eye for details
以服务为导向的敏锐洞察力
8.Confidently able to resolve problems and make decisions
自信的解决问题与决策的能力
9.Adaptable and flexible and able to embrace and respond to change effectively
适应性强，灵活并能有效地接受和应对变化
10.Effective management style, hands-on and approachable 
有效的管理风格，亲力亲为，平易近人
11.Proven effective development of others, great motivator
善于发展他人及卓越的激励能力

        三亚海棠湾费尔蒙酒店坐落于拥有“蓝丝带”之称的海棠湾滨海带，是三亚高端奢华品牌酒店，致力于成为休闲旅行者、品牌商业活动和梦幻婚礼的理想首选。      Fairmont Sanya, located beachfront in the blue ribbon Haitang Bay is high-end luxury brand set to become a top choice for leisurely travellers, branded events and memorable weddings.       三亚海棠湾费尔蒙酒店独具创新、历史悠久的国际品牌赋以丰富的中国与海南本土特色酒店元素，酒店餐饮休闲、精品花园及多样化的活动场所相得益彰，将为宾客提供奢华舒适的入住体验。      Fairmont Sanya delivers a unique blend of time-honoured global hospitality entwined with rich cultural elements of Chinese and Hainan hospitality. Complementing the luxurious accommodation and lifestyle & wellness facilities is an exciting collection of dining, lounges and outdoor gardens and activity settings.      酒店提供473间豪华客房、套房及复式家庭套房，部分房间位于新的费尔蒙金尊大楼内。费尔蒙金尊服务是费尔蒙品牌重要的生活方式理念，旨在打造“酒店中的酒店”，为独具慧眼的休闲及商务宾客提供高水准的贵宾服务。     The hotel offers 473 luxurious rooms, Suites and Duplex Family Suites, some of which are located in the new Fairmont Gold Tower. Fairmont Gold Service is an important lifestyle concept of the Fairmont brand, it aims to create a hotel within a hotel, and provide high standard services to discerning leisure and business guests. 关于费尔蒙酒店及度假村        费尔蒙酒店及度假村是享誉全球的酒店集团之一，旗下许多酒店都成为了目的地的地标，如伦敦的The Savoy 酒店，纽约的 The Plaza 酒店和上海的费尔蒙和平饭店。我们知道，要想为宾客提供周到的服务，我们首先需要为我们的员工提供良好的待遇。因此，您将在这里发现遍及北美、加勒比海地区、欧洲、非洲、中东和亚太地区的工作机会，并能享受到良好的培训、职业发展、表彰和奖励。我们以公平和尊重的态度对待所有员工。费尔蒙也是社区和环保的领军企业之一，我们推出的对环境负责的环保旅游活动和备受赞誉的绿色合作伙伴计划也为酒店集团博得盛名。 精彩未来，等您开启！ ABOUT FAIRMONT HOTELS & RESORTS       Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. We know that, to offer our guests engaging service, we first need to offer our employees the great. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as great training, career development, recognition and rewards. We treat all colleagues with fairness and dignity. One of community and environmental leaders, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits you!