·销售部总监缺席时,代表销售部门履行行政委员职责,确保销售部有效平稳的运作,为其他部门提供支援和服务。
In the absence of the Director of Marketing, represents Marketing Division on the Hotel Executive Committee, ensures the efficient & smooth operation of the Marketing Division, providing services and support to other Divisions as required.
·按时参加规定的会议,并提供建设性的建议。
Attends and contributes to all Meetings as required.
·确保部门所有员工随时提供专业而礼貌的服务。
Ensures all employees provide courteous and professional service at all times.
·专业有效礼貌的处理客人和员工询问;对于尚未有即时的解决办法的投诉,必须及时汇报。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
·通晓法定的劳工关系,清楚并严格执行酒店非常重视的消防卫生和安全方面的政策和员工手册中的规定。
Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
·积极地致力于员工的福利、安全和个人发展;为员工更好地提供建议、咨询和真诚成熟的反馈。
Is actively involved in the welfare, safety, development and well being of employees providing advice, counselling and truthful, diplomatic feedback.
·展示高标准的、专业的个人仪容仪表。
Ensures high standards of personal presentation & grooming.
·利用良好的工作关系与正面积极的客人和同事保持互动。
Maintains positive guest and colleague interactions with good working relationships.
·保持任何时间训练有素,负责任地进行管理和表现自身行为举止,正面积极的展示酒店、管理团队及凯悦国际。
Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt International.
·根据酒店、行业和公司的变化,回应并执行任何合理的任务及额外职责。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.