• 六险一金
• 公积金12%
• 岗位晋升
• 包吃包住
• 带薪年假7+
• 希尔顿员工价
• 希尔顿培训
• 节日礼物
• 人性化管理
• 员工生日礼物

工作职责：
1.	Understanding relevant OH&S legislation & the implications on the operation of the department.
理解相关OH&S规定和部门的运作程序。
2.	Understands and knows how to anticipate the needs of the guests. Puts his self in position to get feedbacks from guests.
积极满足客人的需求，准确定位自身以对客人进行反馈。
3.	Agreeing and implementing actions to make improvements to customer service.Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Food and Beverage Manager.
同意并执行能够促进客人服务的行动，以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。
4.	Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during operation hours each day.
保证在服务期间，客人的一切需求与投诉都能够及时高效地解决。
5.	Be available to assist on duty in the Restaurant & Bars during any busy days or special events.
能够在忙碌日与特殊情况在餐厅及吧台当班。
6.	To be able to uncover the major causes of satisfaction and dissatisfaction, and ensuring that the information is communicated to actors further up the hierarchy.
能够发现引起客人满意或不满意的主要原因，并保证能够及时与相关人沟通信息。
7.	Having detailed knowledge of Departmental Standards. Being able to explain the Standards to the team.
了解部门标准的细节，并能够向团队解释标准。
8.	Developing action plans to address shortfalls in Standards and identifying shortfalls before they affect customer service. Implementing and following though improvements identified.
在影响到客人服务之前发展改进不足的工作计划，并保证相一致的执行。
9.	Preparing rosters and job schedules for staff to meet business needs （taking into consideration internal activities and occupancy and external events, promotions etc.）
准备考勤及员工工作日程以达到商务需求（考虑内部活动，客人入住率， 特殊活动及产品促销等等）。
10	Communicating effectively with Front Office and Groups & Tours to maximise in house and group business for the Atrium, ensuring direct liaison with Group Leaders upon arrival.
协助与前厅部和团队客人的沟通，最大限度地满足团队客人的房内餐饮，并保证在团队客人到达时与团队客人带领者的联络。
11.	To describe, assign and delegate duties and authority for the operation of the Restaurant at all times.
分配， 指派，组织授权餐厅日常的经营工作。
12.	Understanding what’s going on in other departments and implications for your own department.
随时更新与其他部门的交流。
13.	Planning ahead and ensuring adequate resources are available. Managing the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary.
预先准备并确保各种经营设施设备的充足，在需要时管理部门运营，做出行动，以保证在服务期间内服务的流畅进行。
14.	To co－ordinate with Engineering and Housekeeping Departments to ensure maintenance and cleanliness. Ensure follow－up procedures are maintained.
与客房部及工程部通力合作，保证部门设施的完好及清洁，以保证跟进服务的持续性。
15.	Ensuring the shift is reviewed and handovers and briefings are carried out. Maintaining in－depth technical knowledge and skills required for the job.
确认每个班次之间做好总结，并与下个班次进行工作交接，保证对工作所需求的技能知识的深入了解。
16.	Maintain event and function histories to assist with returning events. To establish good communication with the Kitchen team.
保持工作职能的更新，与厨房部建立良好沟通。
17.	To participate in future menu changes with the F&B Manager and the Executive Chef taking into consideration new F&B trends, market demands and sales achievements.
协助餐饮经理及行政总厨根据餐饮发展趋势，适当需求及销售情况进行餐厅菜单修改。
18.	Creating and implementing sales promotions and staff incentives as per discussion with F&B Service Manager. 
经过与餐饮部经理商议之后，进行销售促销及员工奖励活动。
19.	Creating an environment where “everyone sells”. Set objectives for self and the team that are higher than in the past. Improve action taken in order to create more sales.
建立一个每个人都进行促销的工作环境，寻找机会，增加酒店及部门的收入。
20.	Using key monitors and financial targets to evaluate the department’s performance and make future plans.
在餐厅运营表现及财务目标的基础上,对餐厅的工作表现进行评估，制定未来发展计划。
21.	To complete regular financial and operating reports, as required or requested by the Food & Beverage Service Manager.
完成餐饮部经理要求的财务报表及各种日常财务报表。
22.	Forecasting potential revenues and costs. Following company control procedures.
能够作出收入及成本预算，遵守酒店的各项财务制度。
23.	Controlling costs without compromising standards. Communicating relevant financial information to the team.
坚决执行各种成本制度，与团队成员分享近期财务状况。
24.	Analysing and explaining any financial variance against plan.
为团队成员解释分析财务计划中的异常情况。
25.	Communicating to the team the key information concerning the strategy of the company.
与团队沟通酒店运营的关键信息。
26.	Setting and agreeing to departmental objectives for self and team. Representing the needs of the team to others in the hotel.
建立并同意部门目标，代表团队与酒店其他部门
27.	Keeping the team up－to－date about departmental, hotel and company activities through regular communication meetings & memos. This includes special events and promotions in the restaurant.
随时更新团队成员与酒店其他部门的交流，了解酒店其他部门的活动，包括特殊活动，餐厅促销等等。
28.	Involving the team in developing action plans to contribute in achieving operational objectives in line with strategy.
有效管理部门运作，为保证服务及餐厅的正常运营采取必要的措施。
29.	Carrying out selection interviews and making effective recruitment decisions. Ensuring the new recruits have all relevant information before commencing employment.
负责面试并进行高效的招聘工作，保证应聘人员在入职前得到一切相关信息。
30.	Regularly reviewing individual & team performance against objectives & providing  feedback.
根据部门目标及反馈，经常性的对员工及团队的表现加以评估。
31.	Developing and implementing department training plans to meet business needs.Reviewing and evaluating all training activities.
为了满足商业需要，制定并实施部门培训计划，回顾并评估所有培训活动。

任职资格：
1. At least 5 year professional experience beyond the degree
具有至少五年的餐饮相关工作经验。
2.Working experience in similar five star international chain hotel is preferred.
具有同等国际连锁星级酒店工作经验者优先。
3.Is welcoming in all circumstances. Is interested in the guests. Enjoys sharing and making people feel welcome.
在任何环境中表现出热情，对服务客人感兴趣，乐于使他人感到受欢迎。
4.Approaches others, encourages encounters. Reacts positively to criticism.
接近并鼓励他人，积极回应批评意见。
5.Is Diplomatic. Shows enthusiasm and conviction that encourages guests to try new experiences.
善于沟通，展示热情使客人乐于尝试新体验。
6.Is open to others. Asks for advice of others. Is conscious of his role in creating a team image.
具有积极合作的精神，向他人寻求建议，能够准确意识到自身在团队中的角色。
7.Is a team player. Demonstrates flexibility in adapting to team constraints.
具团队精神，显示适应团队约束的灵活性。
8.Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
优越的数据理解性，能对日常营运的数据给予合理恰当的解释。

南京希尔顿酒店是由南京观希酒店管理有限公司投资、由希尔顿全球集团管理经营的国际豪华五星级酒店。酒店坐落于六朝古都，江苏省南京市河西CBD核心地段，毗邻万达广场和商业步行街，步行2分钟可到达2号线集庆门大街地铁站，10分钟车程可达南京奥体中心及南京国际博览中心，20分钟车程可达南京南站，40分钟车程可达南京禄口国际机场。酒店共有333间设计独具匠心的客房，4间风格迥异的特色餐厅及酒吧，占地1846平米的会议及宴会场地。1200平米无柱式宴会厅，高达9米，翘首城中，另有7间独立多功能厅、一间董事会议室，满足会议策划者的多样需求，整体设计处处体现南京“虎踞龙盘，山水形胜”的古都历史文化精髓。我们热情的欢迎您，加入希尔顿全球这个温暖的大家庭，积极践行我们的价值观，享受工作与生活的乐趣，并与我们蓬勃发展！我们是希尔顿，我们诠释待客之道！加入希尔顿全球，我们为您提供：具有市场竞争力的薪资水平优质的免费员工自助餐免费的公寓式员工宿舍及交通补贴每周双休、享受国家法定假日和带薪年假全面的社会保险及住房公积金福利额外购买的意外险丰厚的年终奖金计划免费的制服洗涤服务舒适的免费洗浴室丰富多彩的员工活动和出游计划为团队成员量身定制培训课程和发展计划免费的希尔顿网络大学课程培训免费的希尔顿全球英语培训希尔顿全球酒店的员工入住及餐饮优惠希尔顿全球姐妹酒店交叉培训希尔顿旗下酒店的内部调动及事业发展机会交通信息：公交路线：可乘坐57, 82,7, 166, 37,等公交路线于江东万达广场站下车，步行2分钟左右即可到达。可乘坐61, 129,路公交车于水西门大街江东门站下车步行5分钟左右即可到达。地铁路线：地铁2号线：集庆门大街站下车后5号出口步行约2分钟即可到达。 酒店人力资源部办公室地址：南京市建邺区江东中路100号负一楼（万达写字楼E座对面员工通道入口） 求职请携带近期彩色1寸照片，身份证复印件、相关学历或岗位资质证明原件及复印件。    联  系  人：李女士联系电话： 025-86658888 转 6901邮       箱： Eileen.Li@hilton.com酒店地址： 南京市建邺区江东中路100号