岗位职责
1、查看交班记录,了解上一班的移交事项,并负责处理;
2、熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;
3、熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;
4、熟练总台各项专业业务和技能,搞好对客服务;
5、熟练掌握店内信息,提供准确的问讯服务;
6、负责为下榻酒店的宾客办理入住登记手续;
7、负责客房钥匙的管理和发放工作并严格遵守验证制度;
8、制作有关报表,为其它部门提供准确的接待信息。
岗位要求
1、大专以上文化程度,流利的英语口语;
2、性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;
3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
Sheraton Dongguan Hotel东莞喜来登大酒店简介Sheraton Dongguan Hotel is managed by Marriott International. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World. SM东莞喜来登大酒店是由万豪国际集团管理的, 万豪国际集团作为世界领先的全球性酒店集团, 将为员工的发展和成功提供更多的品牌、更多的酒店及更多的机会。万豪国际集团在全球拥有5700多家酒店,您可以在全球超过110个国家找到您熟悉的品牌及酒店。更多关于集团30个品牌的信息,您可以通过点击以下链接进一步了解:The Hotel has 500 guest rooms and all associates consistently purse excellence in practicing Care for Associate, Care for Guest, Care for Business and Care for Community.东莞喜来登酒店拥有客房500间,关心员工、关爱客人、关注生意和关爱社区是我们全体员工不断遵循的宗旨。We are looking for employees with the following characteristics and traits:我们期待具备以下素质人员加入:- Honest and Sincere 真实诚信- Customer service oriented 服务意识- Self-motivated 自我激励- Flexible and open-minded 灵活开放- Persistent in pursuing goals 追求目标- Adaptable to new and challenging environment 适应挑战We strive to provide a working environment where our employees can fulfill their career and personal goals. Positions currently opened are as follows:我们协力为您提供一个让您的职业生涯得以发展,个人目标得以实现的空间和环境。