· Open and close the shift and ensure effective shift hand over
· 负责管理接班和交班工作,以确保交接班过程的有效进行 。
· Distribution and collection of keys
· 分发和收集钥匙。
· Management of all incoming and outgoing calls
· 管理所有的呼入和呼出电话。
· Solve employee grievances
· 解决员工受到的不公正待遇问题。
· Perform Room allocations
· 分配客房
· Perform Room inspections
· 检查客房
· Prioritise arrival rooms
· 排列抵店客人客房的优先顺序。
· Liaise with Front Office for guest and hotel requirements
· 配合前台满足酒店和客人的要求。
· Ensure guest valet is processed and delivered in a timely manner
· 确保及时为客人提供洗衣服务并送还。
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