- Supports the crew in selling the product and develops innovative ideas in 
order to increase sales and maintain a high level in quality, in accordance 
with Company standards 
- Gives simple and measurable goals to the staff in order to motivate, 
supervise, support and coordinate the personnel in accordance with 
Company procedures 
- Perfectly know the destinations, the excursion program and the whole 
product offered, in order to direct sales customizing the product, in 
accordance with planned budget 
- Participates in tours and related activities in order to ensure a high quality 
product delivery, according to Company standards, acting as Tour Escort in 
required 
 - Cooperates with the Photographer in order to ensure the efficient 
operation of the Photo Service and to carry out duties as requested 
 - Assures excellence in the photo service and photo production with strong 
emphasis on cost control in order to provide consistently speedy, 
professional and courteous photo service 
 - Is responsible for Tour Magazine, Port Information, TOF and today drawing 
up; confirmation of program, timing, allotments, departure and arrival 
times (in agreements with Tour Operator) and is responsible for the set-up 
of all sales channels (TCPOS, Interactive Kiosk, ITC, etc.) in order to make 
sure they work properly and efficiently 
- Supervises that personnel within the areas of responsibility are performing 
their duties promptly and efficiently
- Inspects Photoshop and Tour desk area for cleanliness and orderliness in 
order to ensure general cleanliness and orderliness in all department areas 
- Carries out public relations with Guests in various occasion during the 
excursion and during time off scheduled, in order to ensure achievement of 
Guest satisfaction target
- Monitoring, evaluating, disciplining all Tour and Photo Staff as per current 
policy and procedure 
- Oversees the entire boarding operation before and during excursions 
dispatch on the pier, the service delivery and defines the End of Cruise 
disembarkation priorities 
 - Is responsible to count excursions tickets, managing accounts, filling up all 
the report (daily sales and report, End of Cruise, End of Seasons, etc..) in 
order to update information on the Cruise and provide continuous feedback 
to offices ashore, following Company procedures
 - Supports and makes sure that other offices support the Personal Cruise 
Consultant, in order to increase sales, in accordance with Company 
procedures 
 - In the referent person in case of injury on tour and safety / emergency 
issues, in order to provide a fast and effective support
- Reports immediately to Hotel Director and HQ on any discrepancies, minor 
or serious issues occurred during the tours that can resulting complaint 
and/or refund grant to guests, in order to make sure the shore excursion 
service is always matching Guests requirements, according to Company 
Standards 
- In case of inspection, fills out the inspection report properly (with 
comments, suggestions, operative details, and photos), in order to provide 
correct information on the product 
- Supervises and takes physical inventory in the Photoshop, photo lab and 
photo stores and cross-checks requisitions from Main Store to P.O.S
- Performs other duties / tasks if required by Line Manager 
- Facilitates a work environment that supports a successful safety culture; 
ensuring his / her team implements and maintains an effective HESS 
Management System. Enforce and promote Safety procedures in the team / 
department under responsibility 

 

北京鑫裕盛船舶管理有限公司（Sinocrew Maritime Services Co., Ltd.）是一家为国际航运业提供综合船员管理和海事培训服务的领先供应商，在国内引领着提供最安全、最优质的中国船员国际化发展道路。主营业务： 国际海事人力资源的教育、培训、招聘、就业、管理、派遣，终身价值服务商。我们拥有超过14,000名专业海员的人才库，并在16个办公室全面管理200多艘船舶，充分展示了我们的雄厚实力，使我们成为船东寻求高质量中国海员解决方案的理想合作伙伴。 Sinocrew 成立于2001年，总部设在北京，并已战略性地在上海、武汉、深圳、南宁、日照及仰光（缅甸）设立分支机构，同时在大连、厦门、天津和重庆设有办事处。我们在上海、武汉、日照和青岛的国际海员培训中心，进一步丰富了我们的综合服务体系。 凭借二十多年的行业经验，我们的核心专长涵盖船员管理、海事培训与教育以及船舶代理服务。Sinocrew 已获得中国交通运输部、商务部和人力资源与社会保障部的批准，并作为天津海员服务行业协会副会长单位，同时也是中国船东协会、中国国际承包商协会、中国外派海员协调机构、波罗的海国际航运工会 (BIMCO，丹麦)、国际干散货船东协会 (INTERCARGO，英国)会员以及国际海事雇主委员会 (IMEC，英国) 董事会中国区唯一的董事单位，在海事领域树立了可信赖的合作伙伴形象。连续多年荣获中国对外承包商会颁发的“企业信用评价AAA级信用企业”证书。     我们还获得了DNV颁发的ISO 9001:2015质量管理体系、ISO 14001:2015环境管理体系以及ISO 45001职业健康安全管理体系认证。我们拥有约300名在岸专业团队，其中包括50多位具有丰富海事与管理经验的船长和轮机长，确保我们的安全运营完全符合全球船员管理标准和中国海事局的相关规定。     自成立以来，Sinocrew 一直致力于培养自有的船员队伍，为顶级国际航运集团提供优质服务。凭借卓越的企业信誉和出色的运营管理，我们已与60多家全球知名航运企业和邮轮集团建立了长期战略合作伙伴关系。无论在国内还是国际市场上，Sinocrew 都被公认为是船东聘用中国海员的首选合作伙伴，并持续跻身中国海事劳务行业的领先企业之列。