【岗位职责】
1.全面统筹水疗中心（含理疗、健身、泳池、儿童俱乐部等）日常运营，确保服务、卫生、安全及品牌标准零缺陷。
2.制定年度预算与收益策略，严控成本，通过会员体系、市场营销、套餐创新及跨部门联动实现收入与利润持续优化。
3.主导新项目/酒店筹开：从功能布局、设备选型、SOP 编制到团队组建、市场预热，实现筹开工作高品质落地。
4.建立并持续优化服务流程与培训体系，亲自督导 VIP 接待与重大投诉处理，确保宾客满意度与复购率稳步提升。
5.根据业务和酒店的需要，随时增加的其他职责和任务。
Oversee daily operations of the spa center (including therapy, fitness, swimming pool, kids club, etc.), ensuring zero-defect service, hygiene, safety, and brand standards.
Develop annual budgets and revenue strategies, strictly control costs, and drive continuous optimization of revenue and profit through membership systems, marketing initiatives, package innovation, and cross-department collaboration.
Lead new projects/hotel pre-opening: from functional layout, equipment selection, SOP development to team building and market preheating, achieving high-quality delivery of pre-opening work.
Establish and continuously optimize service processes and training systems; personally supervise VIP reception and major complaint handling to ensure steady improvement in guest satisfaction and repurchase rate.
Other duties and tasks as assigned based on business and hotel needs.
【岗位要求】
1.大专及以上学历，5–10 年以上国际奢华酒店或高端度假村水疗管理经验，至少 1 次完整筹开经历。
2.精通水疗全链路运营（理疗、健身、零售、会员、财务），具备敏锐市场洞察与卓越领导力，英语流利。
3.年龄45周岁及以下，形象端正，责任心强。
4.具备水疗治疗师资格证书优先考虑。
5.高度的对客服务意识。
EDUCATION:  
Business administration qualification. (an advantage)
Beauty/spa therapist qualification. (an advantage)
Experience with Advanced Cosmetology. (an advantage)
First Aid and CPR Certificate.
EXPERIENCE:   To fill the position, one of the following is required:
 
5-10 years’ spa management experience in an international standard spa.
Previous experience in a 5 star hotel spa.
LANGUAGE: Ability to work and communicate in a multinational environment:
Local language – excellent oral and written skills (as applicable)
English – excellent oral and written skills
COMPETENCIES:   Include the skills the candidate must have to fill this 
Position:
Operations management.
Financial reporting and budgeting. 
Human resource management.
Public relations and marketing.
Stock and retail management.
High levels of customer service.
Industry analysis.
Strong leadership skills.
TECHNICAL COMPETENCIES:
Computer literate (mid-advanced level)
Business writing.
INDIVIDUAL CHARACTERISTICS: 
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
 People Oriented
Passionate for European luxury
Entrepreneurial
Straightforward
Excellent communication and interpersonal skills with superb presentation and grooming
Strong management skills and ability to inspire those in others  
Experience in revenue management would be an advantage
Analytical and problem solving skills and execution of work

雄安凯宾斯基大酒店是雄安国贸中心项目的重要组成部分，按照“绿色、智能、创新”理念倾力打造，面积约8.5万平方米，由高端酒店和高级公寓组成，拥有约410间客房和131套服务式公寓，配备了一个占地1000多平方米的宴会厅和多个会议室、全天候餐厅、啤酒屋、大堂酒吧、熟食店和中餐厅，满足商务和休闲旅客的需求。雄安凯宾斯基大酒店的建成将充分发挥承接高质量疏解功能，为雄安国贸中心打造集高品质商务办公、高端集中商业、星级酒店、服务式公寓、轨道交通及航空服务功能于一体的雄安特色TOD（以公共交通为导向的发展模式）项目提供重要支撑。