【Job Responsibilities 岗位职责】
1、Take overall responsibility for the daily operation and management of the Chinese banquet hall, ensuring service procedures comply with five‑star hotel standards.
全面负责中餐宴会厅的日常运营与管理，确保服务流程符合五星级酒店标准。
2、Plan and execute various banquet events, including weddings, business banquets and themed dinners, and coordinate demands among the kitchen, banquet team and clients.
策划并执行各类宴会活动方案，包括婚宴、商务宴、主题晚宴等，协调厨房、宴会部及客户需求。
3、Supervise on‑site banquet service quality, including table setting, food serving, beverage service and guest interaction, and handle emergencies in a timely manner.
监督宴会现场的服务质量，包括摆台、上菜、酒水服务及宾客互动，及时处理突发问题。
4、Manage and train the Chinese banquet team, formulate staffing schedules, and improve employees’ service skills and professional quality.
管理并培训中餐宴会团队，制定排班计划，提升员工服务技能与职业素养。
5、Control operational costs, including food waste, labor costs and material consumption, to ensure the achievement of profit targets
控制运营成本，包括食材损耗、人力成本及物料消耗，确保利润目标达成。
6、Maintain and expand client relationships, collect guest feedback, and continuously optimize banquet service experience.
维护并拓展客户关系，收集反馈意见，持续优化宴会服务体验。

【Job Requirements 岗位要求】
1、Have experience in hotel Chinese banquet or relevant F&B management, and be familiar with full‑process banquet operations.
具备酒店中餐宴会或相关餐饮管理经验，熟悉宴会全流程操作。
2、Possess excellent communication, coordination and team leadership skills, capable of effectively coordinating cross‑departmental cooperation.
出色的沟通协调能力与团队领导力，能有效统筹多部门合作。
3、Understand Chinese food culture and banquet etiquette, with sound customer service awareness and crisis‑handling capabilities.
了解中餐文化及宴会礼仪，具备良好的客户服务意识与危机处理能力。
4、Candidates with food safety or hotel management‑related certificates are preferred; no limitation on educational background.
持有食品安全或酒店管理相关证书者优先，学历不限。
5、Be able to adapt to flexible working hours, including holidays and evening banquet events.
能适应弹性工作时间，包括节假日和晚间宴会活动。

舟山英冠瑞士酒店隶属于法国雅高酒店集团，以“瑞意心旅，莫负时光”为理念，传承瑞士匠心待客之道的高端品牌酒店，将法式轻奢和瑞士精工等理念与舟山海洋文化、禅意风情深度融合。酒店坐落于舟山普陀区核心区域，东临“海天佛国”普陀山，是集商务会议、滨海度假、禅意休闲于一体的国际品质酒店