【岗位职责】
1、负责酒店预订系统的日常管理与维护,确保预订流程顺畅高效;
2、处理各类预订请求,包括电话、邮件、在线平台等渠道的预订,确保信息准确无误;
3、监督并审核预订数据,及时更新房态信息,与前台、销售等部门保持紧密沟通;
4、分析预订趋势,定期提交预订数据报告,为管理层提供决策支持;
5、协助制定预订政策及流程优化方案,提升客户预订体验;
6、处理客户投诉及特殊需求,确保问题得到及时解决;
7、培训并指导预订部员工,提升团队整体业务水平。
【岗位要求】
1、熟悉酒店预订系统及操作流程,具备相关工作经验者优先;
2、具备良好的沟通能力和服务意识,能够高效处理客户需求;
3、工作细致认真,责任心强,能够承受一定的工作压力;
4、具备团队协作精神,能够与各部门有效配合;
5、熟练使用办公软件,具备良好的数据分析能力;
6、能适应弹性工作安排,包括节假日轮班。
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酒店坐落于成都双流国际机场核心区域,距离机场航站楼仅约8分钟车程,交通极其便利。酒店周边路网发达,可快速抵达成都市中心、金融城商圈及多个旅游目的地,是您经停成都或探索川蜀风情的理想选择。Hilton Garden Inn Chengdu Shuangliu Airport is ideally located in the core area of Chengdu Shuangliu International Airport, only about 8 minutes’ drive from the terminal, offering excellent transportation connectivity. The hotel provides easy access to downtown Chengdu, the Financial City business district, and major tourist attractions, making it a perfect base for both business and leisure travelers.舒适客房与灵活会议空间酒店拥有213间现代舒适的客房及套房,均配备花园酒店品牌特色的高效工作区、舒适床上用品及智能设备接口,为您提供安心舒适的休憩体验。酒店还设有约300平方米的灵活宴会空间,包含一个多功能厅,可根据会议、宴会或活动需求自由组合,配备先进视听设备与专业服务团队,是举办中小型会议、社交活动与庆典的理想选择。The hotel features 213 well-appointed guest rooms and suites, each designed with the brand’s signature Garden Sleep System® bed, a practical work area, and modern connectivity options to ensure a restful and productive stay. Additionally, the hotel offers approximately 300 square meters of flexible event space, including a versatile function room that can be configured to suit meetings, banquets, or social events, supported by advanced AV equipment and professional planning services.餐饮休闲与配套服务酒店内设全日制餐厅,提供中西式自助早餐及零点菜品;大堂吧则是会客小酌或短暂放松的惬意空间。24小时开放的健身中心、自助洗衣房及便利店等配套设施,全方位满足宾客差旅所需,让您的旅程更轻松从容。Guests can enjoy all-day dining , which serves buffet breakfast and à la carte options, or unwind with a drink at the Pavilion Lounge. The hotel also features a 24-hour fitness center, self-service laundry, and a convenience store, providing added comfort and convenience for every traveler.