【岗位职责】
1、负责为宾客提供专业、高效的前台接待服务,包括办理入住、退房、换房等手续
2、准确处理各类支付业务,熟练操作酒店管理系统,确保账务零差错
3、主动了解宾客需求,提供酒店设施、本地旅游及交通等咨询服务
4、及时响应并妥善处理宾客投诉及特殊要求,建立客史档案
5、维护前台工作区域整洁,定期检查设备运行状态及物料储备
6、严格执行身份登记制度,确保公安系统录入准确及时
7、完成交接班记录及各类报表填写,确保工作无缝衔接
【岗位要求】
1、形象气质佳,身高女160cm/男170cm以上,普通话标准
2、具备基础英语会话能力
3、熟练使用办公软件
4、具备优秀的沟通能力和服务意识,能承受工作压力
5、接受24小时轮班工作制(含通宵夜班),节假日需值班
6、有酒店前台或高端服务行业经验者优先考虑
7、无犯罪记录,需通过背景调查及入职体检
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酒店坐落于成都双流国际机场核心区域,距离机场航站楼仅约8分钟车程,交通极其便利。酒店周边路网发达,可快速抵达成都市中心、金融城商圈及多个旅游目的地,是您经停成都或探索川蜀风情的理想选择。Hilton Garden Inn Chengdu Shuangliu Airport is ideally located in the core area of Chengdu Shuangliu International Airport, only about 8 minutes’ drive from the terminal, offering excellent transportation connectivity. The hotel provides easy access to downtown Chengdu, the Financial City business district, and major tourist attractions, making it a perfect base for both business and leisure travelers.舒适客房与灵活会议空间酒店拥有213间现代舒适的客房及套房,均配备花园酒店品牌特色的高效工作区、舒适床上用品及智能设备接口,为您提供安心舒适的休憩体验。酒店还设有约300平方米的灵活宴会空间,包含一个多功能厅,可根据会议、宴会或活动需求自由组合,配备先进视听设备与专业服务团队,是举办中小型会议、社交活动与庆典的理想选择。The hotel features 213 well-appointed guest rooms and suites, each designed with the brand’s signature Garden Sleep System® bed, a practical work area, and modern connectivity options to ensure a restful and productive stay. Additionally, the hotel offers approximately 300 square meters of flexible event space, including a versatile function room that can be configured to suit meetings, banquets, or social events, supported by advanced AV equipment and professional planning services.餐饮休闲与配套服务酒店内设全日制餐厅,提供中西式自助早餐及零点菜品;大堂吧则是会客小酌或短暂放松的惬意空间。24小时开放的健身中心、自助洗衣房及便利店等配套设施,全方位满足宾客差旅所需,让您的旅程更轻松从容。Guests can enjoy all-day dining , which serves buffet breakfast and à la carte options, or unwind with a drink at the Pavilion Lounge. The hotel also features a 24-hour fitness center, self-service laundry, and a convenience store, providing added comfort and convenience for every traveler.