【岗位职责】
1、全面负责餐厅日常运营管理工作,确保服务质量符合希尔顿品牌标准
2、制定并执行餐厅服务流程与标准操作程序,监督员工服务表现
3、合理安排员工排班,协调前厅与后厨的工作衔接
4、处理客人投诉及突发事件,维护酒店声誉
5、控制餐厅运营成本,管理餐具及设备维护
6、定期组织员工培训,提升团队专业技能与服务意识
7、完成营业数据分析及经营报表,提出改进建议
【岗位要求】
1、具备餐饮服务行业工作经验,有星级酒店从业经验者优先
2、熟悉餐厅运营流程及食品安全规范
3、优秀的团队管理能力与沟通协调能力
4、能承受工作压力,适应倒班工作制
5、普通话流利,具备基础英语沟通能力
6、形象端正,具备良好的职业素养与服务意识
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衢州希尔顿酒店坐落于衢州市柯城区,毗邻衢州高铁西站,交通便利,是希尔顿集团旗下高端商务休闲酒店。酒店设计融合衢州名山大川与南孔文化元素,营造典雅与现代交织的舒适氛围。酒店拥有230间精心设计的客房及套房,为宾客提供静谧的休憩空间。餐饮方面,设有自助餐厅、中餐厅及大堂吧,汇聚环球美食与地道衢州风味,满足多样需求。会议与活动空间总面积达2700余平方米,1500平的无柱大宴会厅配备先进设施,是举办商务会议、婚礼庆典的理想之选;此外,酒店还提供健身中心、游泳池、棋牌室等休闲设施,为宾客打造全方位的品质体验。Hilton Quzhou is a high-end business and leisure hotel under the Hilton Group, strategically located in Kecheng District, Quzhou, adjacent to Quzhou West High-speed Railway Station with easy access to transportation. The hotel's design integrates elements of Quzhou's famous mountains, rivers and the Southern Confucian Culture, creating a comfortable atmosphere that blends elegance with modernity.The hotel boasts 230 well-designed guest rooms and suites, providing guests with a quiet and tranquil space for relaxation. For dining options, it features a buffet restaurant, a Chinese restaurant and a lobby lounge, bringing together global cuisines and authentic local Quzhou flavors to cater to diverse needs.The total area of the conference and event spaces exceeds 2,700 square meters. The pillarless grand ballroom, covering 1,500 square meters and equipped with advanced facilities, is an ideal venue for business meetings and wedding celebrations. In addition, the hotel offers leisure facilities including a fitness center, a swimming pool and a chess & card room, delivering a comprehensive and premium experience for all guests。