【岗位职责】
1、负责行政酒廊的日常接待工作,为VIP客人提供专业、高效的入住、退房及问询服务
2、确保行政酒廊区域始终保持整洁、有序,及时补充餐食、饮品及所需用品
3、熟练掌握酒店设施及服务信息,为客人提供准确的本地资讯和个性化服务建议
4、处理客人投诉及特殊需求,及时上报并跟进解决,确保客人满意度
5、严格执行行政酒廊检查标准,确保行政酒廊达到希尔顿品牌服务标准
6、协助完成每日报表填写、物品盘点等行政事务性工作
【岗位要求】
1、具备优秀的服务意识和职业素养,能够代表希尔顿品牌形象
2、普通话流利,具备基础英语沟通能力者优先考虑
3、具备较强的应变能力和抗压性,能妥善处理各类突发情况
4、注重细节,具有敏锐的观察力,能主动发现并满足客人需求
5、可适应早晚班轮班工作制,节假日能正常排班
6、有酒店前台或高端服务行业经验者优先,无经验者可提供专业培训
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衢州希尔顿酒店坐落于衢州市柯城区,毗邻衢州高铁西站,交通便利,是希尔顿集团旗下高端商务休闲酒店。酒店设计融合衢州名山大川与南孔文化元素,营造典雅与现代交织的舒适氛围。酒店拥有230间精心设计的客房及套房,为宾客提供静谧的休憩空间。餐饮方面,设有自助餐厅、中餐厅及大堂吧,汇聚环球美食与地道衢州风味,满足多样需求。会议与活动空间总面积达2700余平方米,1500平的无柱大宴会厅配备先进设施,是举办商务会议、婚礼庆典的理想之选;此外,酒店还提供健身中心、游泳池、棋牌室等休闲设施,为宾客打造全方位的品质体验。Hilton Quzhou is a high-end business and leisure hotel under the Hilton Group, strategically located in Kecheng District, Quzhou, adjacent to Quzhou West High-speed Railway Station with easy access to transportation. The hotel's design integrates elements of Quzhou's famous mountains, rivers and the Southern Confucian Culture, creating a comfortable atmosphere that blends elegance with modernity.The hotel boasts 230 well-designed guest rooms and suites, providing guests with a quiet and tranquil space for relaxation. For dining options, it features a buffet restaurant, a Chinese restaurant and a lobby lounge, bringing together global cuisines and authentic local Quzhou flavors to cater to diverse needs.The total area of the conference and event spaces exceeds 2,700 square meters. The pillarless grand ballroom, covering 1,500 square meters and equipped with advanced facilities, is an ideal venue for business meetings and wedding celebrations. In addition, the hotel offers leisure facilities including a fitness center, a swimming pool and a chess & card room, delivering a comprehensive and premium experience for all guests。