【岗位职责】
1、鼓励预定团队实现一贯的Reservation高分。
2、实施宾客意见调查问卷,提高部门服务质量。
3、熟悉处理房间预订的程序,给宾客提供准确的房况信息。
4、落实”预订未到宾客”的名单和每日团队取消情况。
5、为所有的预订部员工准备工作时间和日程表。
6、管理每日/每月/每年的所有的日常通信的书写。
7、根据预订情况更改现有的预订并且预测现有的和未来的预订情况。
【岗位要求】
1、大专以上学历,有同岗位工作经验2年以上。
2、普通话清晰。
3、具有良好的产品电话销售技能,能够实现酒店客房预订率最大化。
4、具有销售业务谈判能力,能合理调配酒店产品,分清先后,实现客房销售目标。
5、具有良好的语言组织和文字表达能力,清楚,条理地表达销售意向。
6、能够督导团队成员的预订工作,指导下级提高电话销售能力。
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衢州希尔顿酒店坐落于衢州市柯城区,毗邻衢州高铁西站,交通便利,是希尔顿集团旗下高端商务休闲酒店。酒店设计融合衢州名山大川与南孔文化元素,营造典雅与现代交织的舒适氛围。酒店拥有230间精心设计的客房及套房,为宾客提供静谧的休憩空间。餐饮方面,设有自助餐厅、中餐厅及大堂吧,汇聚环球美食与地道衢州风味,满足多样需求。会议与活动空间总面积达2700余平方米,1500平的无柱大宴会厅配备先进设施,是举办商务会议、婚礼庆典的理想之选;此外,酒店还提供健身中心、游泳池、棋牌室等休闲设施,为宾客打造全方位的品质体验。Hilton Quzhou is a high-end business and leisure hotel under the Hilton Group, strategically located in Kecheng District, Quzhou, adjacent to Quzhou West High-speed Railway Station with easy access to transportation. The hotel's design integrates elements of Quzhou's famous mountains, rivers and the Southern Confucian Culture, creating a comfortable atmosphere that blends elegance with modernity.The hotel boasts 230 well-designed guest rooms and suites, providing guests with a quiet and tranquil space for relaxation. For dining options, it features a buffet restaurant, a Chinese restaurant and a lobby lounge, bringing together global cuisines and authentic local Quzhou flavors to cater to diverse needs.The total area of the conference and event spaces exceeds 2,700 square meters. The pillarless grand ballroom, covering 1,500 square meters and equipped with advanced facilities, is an ideal venue for business meetings and wedding celebrations. In addition, the hotel offers leisure facilities including a fitness center, a swimming pool and a chess & card room, delivering a comprehensive and premium experience for all guests。