• 五险一金
• 法定三薪
• 免费工作餐
• 提供员工宿舍
• 生日福利
• 节假日福利
• 高温补贴
• 月休8天
• 带薪年假
• 技能培训

Job Responsibilities:
Handle daily front desk reception duties, including check-ins, check-outs, and processing reservation changes.
Respond to guest inquiries regarding hotel services, facilities, and local area information, providing warm and professional service.
Address guest complaints and special requests, ensuring issues are resolved promptly and appropriately.
Accurately record and verify room status to ensure real-time updates in the front desk system.
Assist the finance department with daily account reconciliation and cash handover procedures.
Maintain the cleanliness and order of the front desk area to ensure a pleasant service environment.
Cooperate with other departments on ad-hoc tasks, such as assisting Housekeeping with room cleaning coordination.
Qualifications & Requirements:
Strong service orientation and communication skills, with the ability to treat every guest with enthusiasm and patience.
Basic listening and speaking skills in English, capable of handling simple English conversations.
Proficient in office software and hotel management systems (Opera system knowledge is a plus).
Able to adapt to shift work (including night shifts) and handle high-pressure situations effectively.
Detail-oriented, with a strong sense of responsibility and team collaboration skills.
Previous experience in a hotel front desk or related service industry is preferred; training will be provided for candidates without experience.

济南大明湖假日酒店隶属于全球知名的洲际酒店集团，是一家集高品质客房与多元餐饮服务于一体的五星级高级酒店。酒店坐落于历史文化名城济南的核心区域天桥区，地处古城风貌与繁华都市的交汇处。周边环绕着趵突泉、大明湖、五龙潭等多家5A级旅游景区，宾客可轻松领略“泉城”独特的自然与文化魅力。同时，酒店毗邻恒隆广场、万达广场、世茂广场等主流商业综合体，尽享便捷都市生活与商务便利。作为洲际酒店集团旗下的重要成员，济南大明湖假日酒店以卓越的服务标准、完善的设施与优越的地理位置，致力于为商务及休闲旅客提供舒适优雅的居停体验，是探索济南、畅游古城的理想下榻之选。