• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 美女多
• 帅哥多
• 管理规范
• 包吃包住
• 人性化管理

·          Greetsall guests at all times in a friendly and helpful manner and attempts to learnand use guest’s name at every  opportunity  
·          随时以友好的态度与客人打招呼，为客人提供帮助，尽量用客人名字称呼客人。  
·          Registersand rooms all arrivals according to established procedures
·          按照酒店的程序，为所有到达客人登记及安排房间。
·          Maintainsintimate knowledge of departmental standards and procedures 
·          详细了解部门标准及程序。
·          Performscheck in, check out and room change procedures and ensures all data are enteredcompletely into the hotel systems in accordance with reservation
·          为客人登记、结账及更换房间，按照预定部要求，确保把所有数据完整输入酒店电脑系统。
·          Maintainscashier float and ensures accurate daily report of all money received
·          维持现金流动，确保收到现金的准确性。
·          Casheshotel guest’s personal and travelers checks and assists with currency exchange
·          为酒店客人兑换个人或旅游支票，协助客人兑换现金。
·          Responsibleand attends to guest’s request of using the service of safety box at all times
·          通过保险箱服务，满足客人要求。
·          Knowledgeableof all special promotion procedures, for programs such as; Seasonal Packages,Frequent Flyers Programs, and also Intercontinental Hotels Group Loyaltyprograms.
·          了解酒店所有的促销政策，如季节性的打包，宣传单上的促销内容，以及洲际酒店集团的促销政策。
·          Attendsto guest’s complaints, inquiries and requests, referees problems to supervisor/DutyManager if he/she unable to assist
·          处理客人投诉，回答客人提出的疑问，在不能解决时，上报给前台主管或大堂副理。
·          Befamiliar with other Intercontinental Hotels and Resorts so that guestindicating any next destination on the registration card can be “sold” anonward booking to another InterContinental Hotels
·          熟悉其他的洲际酒店及其地址，以至客人在登记卡上指出下一个目的地时，能为客人推销另外的洲际酒店。
·          Doeseverything possible to ensure that the guests depart the hotel with a positiveimpression of hotel service
·          尽量让住店客人对你所提供的服务满意，在客人离开时，为客人留下良好的酒店印象。
·          Performsthe audit balances and prepares all works for audit in an orderly fashion
·          完成审记报告，为审记做准备。
·          Maintainscomprehensive knowledge of standard reservation procedures including correctforms to use, how to read telex, e-mail, messages, and how to interpretavailability sources within the reservation systems
·          了解预定程序标准，其中包括：正确使用表格，怎样读电报、电子邮件、信息，怎样通过预定系统了解可供房间资源。
·          Maintainsexemplary deportment standards of behavior and appearance and attitude asexpected in a IHG Brand 
·          按照洲际品牌标准，维持良好的个人仪态、仪表。
·          Takespersonal interest and pride to ensure that the front desk work area is keptclean and in an orderly state al all times
·          保持前台工作区域的干净，及正常工作秩序。
·          Tohandle the rebate, paid out /the account transferring.
·          处理折扣，付款及账目转移。
·          Base onCheck list of each shift to complete task
·          根据每日工作任务检查表来更好的完成工作
·          Assistguests with all inquiries, both hotel and non-hotel related 
·          回答客人有关酒店及非酒店的质疑。
·          Conducteffective shift briefings to ensure hotel activities and operationalrequirements are known 
·          有效制作值班简报，确保员工知晓酒店活动及操作要求。
·          Maintaindetailed knowledge of the activities of the day and alert to any potentialproblems
·          详细了解酒店日常活动，警惕潜在问题。
·          Maintaindetailed knowledge of key occurrences in your city/location includingdirections to key points of interests, restaurants, theaters, shopping,cinemas, sporting and recreational facilities, banks, consulates, transportsystems and special events
·          详细了解酒店附近的各个地方，如：餐厅、剧院、购物中心、电影院、娱乐场所、银行、领事馆、车站及其他特殊场所。
·          Maintainadequate supplies of forms, brochures and ensure they are presented in linewith hotel standards
·          按照酒店标准，确保表格、小册子的供给。
·          ConsultLog Book for information/request left by outgoing shift
·          查看前一个值班在记事薄里留下的信息。
·          Manageall incoming guest mail, messages, telexes, facsimiles and special deliveries,in accordance with policy
·          按照酒店政策，处理送给客人的邮件、信息、传真、电报及其他特殊物品。
·          Manageoutgoing guest mail, courier services, postage of parcels and freighting asdirected by guests
·          处理客人送出的邮件、包裹邮资及货物。
·          Maintainorder and security of guest keys and other selected keys kept in Front Office,ensuring key issue policy is followed
·          按照酒店钥匙政策，确保客人钥匙、前厅保存的其他钥匙的顺序及安全。
·          Receivetelephone calls and take messages for guests who are out, in accordance withhotel policy
·          按照酒店政策，在接到外出客人电话时，留言给客人。
·          Recordincoming registered mail, telegram, parcel, telex in appropriate file
·          存档记录好客人的挂号信、电报、包裹。
·          Perform otherduties as maybe assigned by superiors
·          完成上级布置的其他工作

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