• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 包吃包住
• 管理规范
• 节日礼物

工作职责：
•	Maintain high customer service focus with customers in mind.
•	在整个的工作过程中，时刻保持高度的客户服务意识。
•	Have a positive attitude, take responsibility and initiative to resolve issues as well as communicate clearly with customers and colleagues.
•	保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
•	Responsible for guiding Steward Supervisors and Stewards in their jobs.
•	负责在工作中指导管理管事部主管和团队成员的工作执行力。
•	Control and analyse cleanliness standard for kitchen areas, banquet rooms （back of the house）, equipment, utensils, guests and team satisfaction, operating supplies, cleaning supplies, payroll, related costs, breakage and loss.
•	负责工作中控制和分析以下：厨房区域的清洁标准，宴会厨房（后区）、设备和厨房用具、
•	客人和团队的满意度、运营物资，清洁物品，相关的费用控制、破损和丢失。
•	Responsible for implementing a detailed cleaning program as scheduled, monitoring the results of each action.
•	负责按照清洁时间表执行，检查执行结果。
•	Keep up to date with new cleaning supplies, equipment, trends and systems in stewarding.
•	负责随时更换管事部的清洁物品和设备。
•	Responsible for the proper handling and maintenance of all equipment in the kitchen, storing and safekeeping all flatware, glassware, hollowware, utensils and related equipment.
•	负责在运营期间对宴会提供协助。
•	Ensure all cleaning supplies and equipment are sufficiently stocked.
•	Maintain and update the steward operating manual, chemical charts and cleaning chart for the team’s reference.
•	负责厨房所有设备的维护。负责所有库房物品的安全。确保充足的清洁物品和设备。按照管事部的操作手册更新维护化学物品和清洁用品。
•	Prepare and monitor the requisition of all chemicals and equipment.
•	按要求准备和领取化学物品和设备，按照标准存储化学物品，熟悉化学物品知识。
•	Report all accidents and incidents.
•	事故报告的编辑和汇报。
•	Conduct and prepare the monthly operating equipment inventory.
•	准备每月的盘点。
•	Report and monitor the breakage and loss report for operating equipment.
•	报告和监督破损丢失。
•	Prepare purchase requisition for operating equipment and cleaning supplies.
•	根据库存量准备清洁物资和运营设备的采购申请。
•	Coordinate with the Engineering department for the preventive maintenance system for exhaust, drainage, burners, fryers, refrigerators, freezers and other major equipment.
•	协助工程部定期维修厨房所有设备及排风，排水，煎锅，冰箱等。
•	Inspect all stewarding supplies and equipment received, according to the established specification.
•	根据已建立好的守则检查所有管事部物品和设备。
•	Ensure that the level of sanitation in all areas of the kitchen, canteen, and storerooms are up to sanitation standards.
•	检查所有区域包括厨房，团队成员餐厅，库房等的卫生标准。
•	Check daily that all kitchen equipment and cleaning equipment are in safe and good working condition.
•	每天检查所有厨房设备和清洁设备的运转情况是否安全和正常。
•	Update and review cleaning products, purchase specifications and cleaning methods to ensure the highest possible standard at all times.
•	更新清洁产品，购买的规格和清洁方法以确保高标准。
•	Gives direction and check set－up of buffet set in the outlet and banquet functions.
•	给出指导说明和检查餐厅自助餐台的摆设和宴会功能厅的计划安排。
•	Provide active supervision during the implementation of cleaning schedules.
•	在执行清洁计划表期间主动的提供指导。
•	Monitor the daily, weekly and monthly banquet functions, outlet promotions and activities, to plan for provision of equipment and manpower.
•	检查每天，每星期，每月的宴会情况，餐厅的促销活动以便计划设备的供应情况和人员的安排。
•	Acquire contact from various hotels in the city to secure additional equipment for big functions and events.
•	如有大型宴会，联系不同的酒店获得一些辅助设备。
•	Knowledgeable on fire safety and security procedures in relation to stewarding operations.
•	消防培训和安全细节的知识与管事部的运营密不可分。
•	Knowledgeable of all job description in stewarding section and capable of performing the tasks as required.
•	了解管事部各级别的工作职责，有能力去分配各项工作任务。
•	Check and maintain the sanitation level of the garbage room, both wet and dry.
•	检查和维护垃圾房的卫生标准（湿和干）。
•	Coordinate with Finance and Security in processing disposal sales.
•	协助财务和安保部门处理垃圾房垃圾销售。
•	Actively seek verbal feedback from customers and team members during service period.
•	在服务期间积极收集客人及团队成员的反馈。
•	Assist in the restaurant and bar during busy days or special events.
•	确保当餐厅和酒吧繁忙或有特殊活动的时候能够提供必要的协助
•	Knowledgeable of departmental standards and able to explain the standards to team members.。
•	熟悉部门服务标准。
•	Assess team members’ performance against departmental standards.
•	可以清楚的向其他团队成员解释服务标准。能够按照服务标准对其他团队成员的表现进行评估。
•	Describe, assign and delegate duties and authority for stewarding operations.
•	分配，指派，组织授权管事部日常的经营工作。
•	Ensure shifts are reviewed, handovers and briefings are carried out.
•	预先准备并确保各种经营设施设备的充足。
•	Plan ahead and ensure adequate resources are available.Establish 
•	确认每个班次之间做好总结，并与下个班次进行工作交接。
•	Establish good communication and teamwork within the kitchen team and with others.
•	与厨房的团队成员建立良好的沟通渠道。促使团队中的成员竭诚合作。
•	Keep the team up－to－date about departmental, hotel, company activities, special events and restaurant promotions through regular communication meetings and memos.
•	随时更新团队成员与酒店其他部门的交流，了解酒店其他部门的活动，包括特殊活动，餐厅促销等等。
•	Assist with selecting, training, coaching and developing team members to meet current and future needs of the department and the hotel.
•	根据酒店现状及发展趋势，选择，培训，发展团队成员的技能以满足酒店需要。
•	Ensure the health, safety and well－being of customers and all team members.
•	确保客人及团队成员的健康及安全。
•	The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
•	如有必要 ，管理层有权更改或补充该职位描述。

任职资格：
•	Minimum of 5 years working experience in a 5 star category hotel
•	工作年限: 至少五年的五星级酒店工作经验。
•	At least 1 year of Assistant Chief Steward experience in an international brand hotel 
•	管理经验: （如有） 至少一年的国际品牌酒店相同部门副经理经验。
•	Possess a valid Health certificate
•	资质证书: （如有） 有效期内健康证。
•	Able to train and motivate team members
•	熟悉团队成员培训和激励程序。
•	Able to set priorities and complete tasks efficiently
•	有能力按照事情的优先顺序按时完成任务。
•	Work well in stressful situations, remain calm under pressure and able to solve problems
•	能在压力下很好地完成工作，保持冷静解决问题。
•	Able to work in a moist, hot and sometimes loud environment
•	能够在潮湿，炎热和不时吵闹的环境中工作。
•	Guide and direct the stewarding team to perform at their best level in terms of quality, hygiene and profitability
•	引领和指导管事部团队达到高质量和高收益率的表现。
•	Flexible, responds quickly and positively to changing requirements including the performance of any tasks requested of you
•	具有极强的应变能力, 反映迅速并以积极的态度面对要求的改变，包括任何工作要求的改变。
•	Maintain high team focus by showing co－operation and support to colleagues in the pursuit of team goals
•	具有极强的团队精神， 通过合作及对同事工作的支持达到团队的目标。
•	Approach all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance
•	具有积极合作的精神, 以极其热心的态度对待所有的工作，并且乐于借助一切机会学习新技能以便改进自己的工作表现。
•	Proficient in Microsoft Word and Excel
•	具备基本的计算机软件知识。
•	Knowledgeable in FSAA	
•	具备食品安全体系方面的知识。

上海前滩华尔道夫酒店是该品牌在上海崭新落地的标志性酒店，位于充满活力的前滩源。由香港郑中设计事务所（CCD）操刀室内设计，KPF担纲建筑设计，坐拥得天独厚的一线滨江景观，204间宽敞客房及套房以52平方米起的空间尺度重新定义都市奢华。97%的客房配备私人阳台，90%的客房可饱览浦江及西岸美景，为宾客提供私密而开阔的都市栖居体验。在这里，宾客既能享受远离尘嚣的静谧时光，又可通过酒店2层连廊便捷抵达前滩友城公园的滨江步道，步行可达东方体育中心的运动场馆，感受都市活力与自然之美的完美融合。在餐饮体验方面，上海前滩华尔道夫酒店秉承1893年纽约华尔道夫酒店的美食创新精神，精心打造多元餐饮体验：品牌标志性的Peacock Alley羿庭延续经典下午茶传统，位于顶层的特色中餐厅福承呈现地道闽南风味，坐拥天际线景观，更有西餐厅以及仅限预约的星宴，为宾客带来味觉与文化的双重享受。此外，酒店还设有24小时健身中心及专业水疗中心，提供Watsu水下指压按摩护理项目，为宾客提供全方位的新颖焕活体验。酒店拥有1,245平方米的会议设施，其中包含一个745平方米的大宴会厅。无论是奢雅的婚礼还是高端商务会议，这里都是举办难忘聚会的理想场所。The Waldorf Astoria Shanghai Qiantan isthe brand's newly unveiled iconic hotel in Shanghai, nestled in the vibrantQiantan area. Featuring interior design by CCD and architectural design by KPF,the hotel boasts a privileged frontline riverside location. Its 204 spaciousguest rooms and suites, starting from 52 square meters, redefine urban luxury.With 97% of rooms offering private balconies and 90% providing breathtakingviews of the Huangpu River and the West Bund, guests are treated to anexclusive and expansive urban retreat. Here, visitors can enjoy serene momentsaway from the hustle and bustle. A short walk to the Oriental Sports Centerallows guests to experience the perfect blend of urban energy and naturalbeauty.In terms of dining, the Waldorf AstoriaShanghai Qiantan upholds the culinary innovation spirit of the original WaldorfAstoria New York from 1893, offering a diverse gastronomic experience: thebrand’s signature Peacock Alley continues the tradition of classic afternoontea, while the top-floor specialty Chinese restaurant, Fu Cheng, showcasesauthentic Fujian cuisine against a stunning skyline backdrop. The hotel alsofeatures a Western restaurant and an exclusive Starlight Room available byreservation, delivering a dual feast of taste and culture. Additionally, thehotel houses a 24-hour fitness center and a Waldorf Astoria Spa, offeringunique treatments like Watsu water massage therapy for a comprehensiverejuvenating experience.With 1,245 square meters of meetingfacilities, including a grand 745-square-meter ballroom, the hotel is an idealvenue for unforgettable gatherings, whether for elegant weddings or high-endcorporate events.