【岗位职责】
1、负责前台日常运营管理,确保前台服务流程高效顺畅,为客人提供优质入住及离店体验
2、督导前台员工工作表现,定期进行业务培训与技能指导,提升团队服务水平
3、处理客人投诉及特殊需求,及时解决突发事件,维护酒店品牌形象
4、审核每日房态报表、收入账目等运营数据,确保信息准确无误
5、协调客房部、礼宾部等部门工作,保障跨部门协作效率
6、执行VIP接待流程,确保重要客人获得个性化服务
7、监督前台物资管理,包括房卡、备用金等物品的保管与交接
【岗位要求】
1、具备酒店前台或相关岗位工作经验,有团队管理经验者优先
2、熟练使用Opera等酒店管理系统及办公软件
3、优秀的双语沟通能力(中英文),普通话标准
4、具备较强的服务意识与应变能力,能妥善处理各类突发事件
5、工作细致严谨,具有数据敏感度和基础财务知识
6、能够适应轮班工作制(含夜班),抗压能力强
7、良好的职业形象与亲和力,符合高端酒店服务标准
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上海前滩华尔道夫酒店是该品牌在上海崭新落地的标志性酒店,位于充满活力的前滩源。由香港郑中设计事务所(CCD)操刀室内设计,KPF担纲建筑设计,坐拥得天独厚的一线滨江景观,204间宽敞客房及套房以52平方米起的空间尺度重新定义都市奢华。97%的客房配备私人阳台,90%的客房可饱览浦江及西岸美景,为宾客提供私密而开阔的都市栖居体验。在这里,宾客既能享受远离尘嚣的静谧时光,又可通过酒店2层连廊便捷抵达前滩友城公园的滨江步道,步行可达东方体育中心的运动场馆,感受都市活力与自然之美的完美融合。在餐饮体验方面,上海前滩华尔道夫酒店秉承1893年纽约华尔道夫酒店的美食创新精神,精心打造多元餐饮体验:品牌标志性的Peacock Alley羿庭延续经典下午茶传统,位于顶层的特色中餐厅福承呈现地道闽南风味,坐拥天际线景观,更有西餐厅以及仅限预约的星宴,为宾客带来味觉与文化的双重享受。此外,酒店还设有24小时健身中心及专业水疗中心,提供Watsu水下指压按摩护理项目,为宾客提供全方位的新颖焕活体验。酒店拥有1,245平方米的会议设施,其中包含一个745平方米的大宴会厅。无论是奢雅的婚礼还是高端商务会议,这里都是举办难忘聚会的理想场所。The Waldorf Astoria Shanghai Qiantan isthe brand's newly unveiled iconic hotel in Shanghai, nestled in the vibrantQiantan area. Featuring interior design by CCD and architectural design by KPF,the hotel boasts a privileged frontline riverside location. Its 204 spaciousguest rooms and suites, starting from 52 square meters, redefine urban luxury.With 97% of rooms offering private balconies and 90% providing breathtakingviews of the Huangpu River and the West Bund, guests are treated to anexclusive and expansive urban retreat. Here, visitors can enjoy serene momentsaway from the hustle and bustle. A short walk to the Oriental Sports Centerallows guests to experience the perfect blend of urban energy and naturalbeauty.In terms of dining, the Waldorf AstoriaShanghai Qiantan upholds the culinary innovation spirit of the original WaldorfAstoria New York from 1893, offering a diverse gastronomic experience: thebrand’s signature Peacock Alley continues the tradition of classic afternoontea, while the top-floor specialty Chinese restaurant, Fu Cheng, showcasesauthentic Fujian cuisine against a stunning skyline backdrop. The hotel alsofeatures a Western restaurant and an exclusive Starlight Room available byreservation, delivering a dual feast of taste and culture. Additionally, thehotel houses a 24-hour fitness center and a Waldorf Astoria Spa, offeringunique treatments like Watsu water massage therapy for a comprehensiverejuvenating experience.With 1,245 square meters of meetingfacilities, including a grand 745-square-meter ballroom, the hotel is an idealvenue for unforgettable gatherings, whether for elegant weddings or high-endcorporate events.