• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 管理规范
• 岗位晋升
• 包吃包住
• 人性化管理
• 员工生日礼物
• 帅哥多

Primary Responsibilities主要职责
1. Co-ordinate all arrivals and departures, monitoring waiting times, always keeping every guest informed and ensuring that they are as comfortable as possible. Meet and greet VIP guests.
协调所有入住和离店的办理，关注客人等房时间，保持客人被告知各种状况并确保每一位客人尽可能的舒适和满意。接待贵宾。
2. Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
礼貌且高效地处理客人及人才的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。
3. Ensures the receptionist operate with suitable sales attitude, and that all talents are aware of the Hotel’s facilities, services and focal selling points to professional present to guest at every appropriate opportunity.
确保前台接待都有很好的销售意识，并熟知酒店的设施、服务和卖点，并在合适的机会以专业的态度展现给任何一个潜在的客人。
4. Ensure that there is adequate talent coverage at the Front Desk at all times; and be present at the Front Desk whenever possible.
确保前台随时都有充足的人手，并随时在前台处理所有对客事宜。
5. Supervise Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards.
督导前台接待，协助其处理相关事宜，并确保所有任务都按照品牌标准完成。
6. Responsible for guide and tracing the Front Desk team to complete daily up-selling and LCAH member enrollment target.
负责引导和跟踪前台团队完成前台房间销售升级和雅高乐雅会会员招募计划的每日目标。
7. Implement all Front Desk Policies and Procedures are adhered.
执行前台各项政策与程序都被严格执行。
8. Conduct a handover at the end of each shift with relieving talent, informing them of any special requirements or problems.
在每个班次结束之后都与同事进行交接，确保其知晓任何特殊需求和问题。

Knowledge and Experience知识和经验
1. PMS and Office software knowledge
熟悉并掌握Opera酒店管理系统和各类办公软件
2. Excellent oral and written skills in Mandarin and English
优秀的中英文听说读写能力
3. Analytical skills a must combined with creativity and initiative
结合了创造性和主动性的分析能力
4. Excellent interpersonal & communication skills
优秀的人际关系和沟通能力
5. Service oriented with an eye for details
以服务为导向的敏锐洞察力
6. Confidently able to resolve problems and make decisions
自信的解决问题与决策的能力
7. Adaptable and flexible and able to embrace and respond to change effectively
适应性强，灵活并能有效地接受和应对变化

台州天台美爵酒店坐落于以国清寺、天台山闻名的天台县，处于天台核心地标-总部经济大楼的最佳位置，景观视野极佳，楼下即为风景旖旎的始丰湖公园，距离国清寺等核心景区15分钟车程以内。酒店所在的天台总部经济大楼是一个地标级综合体项目，有配套的商业广场、写字楼、公寓等，酒店位于项目顶部的30-39层。39层为一个空中酒吧，提供高空下午茶，晚上提供特调鸡尾酒、威士忌、精酿啤酒，及各类特色小食、Tapas等，伴以现场乐队表演；38层为全日餐厅，提供具本地特色的自助早餐，周末海鲜自助晚餐，特色西餐零点等；37层为行政酒廊，为各类VIP客人提供专属服务；3层为酒店的宴会区域，面积约1200平米，有两个多功能厅及两个会议室；可承接各类会议、团队活动、各类用餐、婚宴等；2层为酒店的娱乐活动区域，有专业的健身中心，儿童乐园，棋牌室，观影室，斯诺克桌球等；1层为酒店大堂区域，前台接待、礼宾部及大堂吧均位于此楼层。台州天台美爵酒店作为天台首家高端国际品牌酒店，致力于为宾客提供高品质的客房、餐饮产品及服务，提升本地整体的服务水准。酒店计划于2026年元旦期间试营业，诚邀各位精英人士加入！