• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 管理规范
• 岗位晋升
• 包吃包住
• 人性化管理
• 员工生日礼物
• 帅哥多

Primary Responsibilities【主要职责】
Conduct Guest Experience Management overview induction for new hires and thorough induction on Guest Experience for all new HODs/Managers within the first month of employment.组织新入职人才做客户体验管理的入门简介，并确保在一个月之内为新入职的部门总监/经理进行全面介绍。
Provides guidance and motivation to the Guest Relation Team. Establishes and communicates on a daily basis with the team. A strong commitment to Colleague Satisfaction.指引并激励宾客关系团队，与团队建立实时的沟通，并且对人才满意度负责。
Accomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.完成如组织并出席会议、撰写报告和备忘录以及与工作职能有关的其他职责的一整套行政职责。
Coordinates management of the Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction.协调前台、行政楼层、礼宾部和总机等部门的工作，以确保运营顺畅及客人满意度。
Works directly with the Front Office operations to ensure a seamless experience for all guests, including LCAH/VIP.确保与前厅各运营部门一起，为包括雅高乐雅会会员和贵宾在内的所有宾客提供完美的入住体验。
Ensure the relevant teams and stakeholders respond to all Guest feedback.确保相关团队人员回应所有的客人反馈。
To provide continuity of management in regards to emergency response and crisis handling – ensuring that team members and guests are aware of the situation and appropriate responses.提供应急反应和危机处理时的管理任务，确保人才和宾客了解当前状况并做出适当的反应。
Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Brand.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.为所有同事创造出一个可以完成工作任务并在品牌内得到提升与发展的工作环境。

【岗位要求】
One years or more of experience in front desk management positions.一年及以上前厅管理岗位的经验；
Experienced in guest experience management, understands and can use reporting RPS, etc.熟悉宾客体验管理体系，并可熟练使用报表工具对宾客满意度进行分析；
PMS and Office software knowledge.熟悉并掌握Opera酒店管理系统和各类办公软件；
Excellent communication and expression skills, clear thinking, proactive, strong internal drive, learning ability, sense of responsibility, and affinity.优秀的沟通表达能力，思路清晰，积极主动，内驱力、学习能力、责任心、亲和力强。

台州天台美爵酒店坐落于以国清寺、天台山闻名的天台县，处于天台核心地标-总部经济大楼的最佳位置，景观视野极佳，楼下即为风景旖旎的始丰湖公园，距离国清寺等核心景区15分钟车程以内。酒店所在的天台总部经济大楼是一个地标级综合体项目，有配套的商业广场、写字楼、公寓等，酒店位于项目顶部的30-39层。39层为一个空中酒吧，提供高空下午茶，晚上提供特调鸡尾酒、威士忌、精酿啤酒，及各类特色小食、Tapas等，伴以现场乐队表演；38层为全日餐厅，提供具本地特色的自助早餐，周末海鲜自助晚餐，特色西餐零点等；37层为行政酒廊，为各类VIP客人提供专属服务；3层为酒店的宴会区域，面积约1200平米，有两个多功能厅及两个会议室；可承接各类会议、团队活动、各类用餐、婚宴等；2层为酒店的娱乐活动区域，有专业的健身中心，儿童乐园，棋牌室，观影室，斯诺克桌球等；1层为酒店大堂区域，前台接待、礼宾部及大堂吧均位于此楼层。台州天台美爵酒店作为天台首家高端国际品牌酒店，致力于为宾客提供高品质的客房、餐饮产品及服务，提升本地整体的服务水准。酒店计划于2026年元旦期间试营业，诚邀各位精英人士加入！