职责介绍
1. 及时有效的和宾客沟通,确保给顾客及时的答复。每个客人的投诉要求必须要在二十四小时内解决。
2. 采取必要行动,及时有效的处理顾客的不满,适当的时候告知其他宾客关系经理。回访客人,确保客人对解决方法满意。
3. 关注客户信息和喜好,确保满足客人的要求。
4. 作为接待VIP客人的酒店员工,要确保为客人提供人性化服务。
5. 按照客人的预定或喜好安排房间,控制房间。
6. 确保为会员顾客提供优质专业的服务,发展客人加入会员。
7. 和销售,预定和商业发展团队共同为客人提供服务。
8. 准确的将客人的信息录入公安报告系统。
9. 确保前台和其他部门间的沟通交流,特别是客房部,餐饮部等。
10. 及时将信息传递至相关人员,确保尚未完成的事情移交至有关人员,让宾客满意。参加必要的会议并阅。岗位要求
1.有同岗位工作经验者优先考虑。
2.良好的沟通能力和处理客诉能力。
3.对工作有激情和热情。
4.有团队管理工作经验。
5.良好的英文基础等。
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Welcome to Crowne Plaza Zhongshan Torch High-Tech Zone, where we understand modern business travelers need beproductive, inspired and restored during the stay. Therefore, we champion a newand better way of business travel that recognizes your blurred and blendedneeds to achieve personal and professional success. 中山火炬高新区皇冠假日酒店欢迎您的到来,酒店以专业、高效、灵活和彰显人性化的服务理念从细微之处关注您有效平衡工作与生活的需求,旨在为新时代的有志之士致力打造更好的商旅新体验,助力您的每一次商旅都高效顺利、灵感激发,收获成功。Crowne Plaza Zhongshan Torch High-Tech Zone isconveniently located at No. 14 Huizhan East Road, Huoju Torch High-TechDistrict, close to scenic Deneng Lake Park. We are 45 kilometers from Shenzhen Bao'an International Airport and 11 kilometersfrom Zhongshan Railway Station. We are also nearbyZhongshan Torch International Convention and Exhibition Centre and Sun City Shopping Mall. Area attractions include Sun Zhongshan Hometown, Zhongshan CityMuseum, Zhongshan Ancient Town and Wugui Mountain Natural Scenic Area. From thehotel, you'll find it easy to travel throughout the area via publictransportation and city taxis. 酒店位于火炬高新区会展东路14号 ,与得能湖公园近在咫尺,风光旖旎,距离中山火车站 约 11公里、 深圳宝安国际机场 45公里,临近中山火炬国际会展中心 、 太阳城购物中心 。您还可轻松前往孙中山故居、中山市博物馆、中山古镇、五桂山自然风景区等景点。此外,酒店附近的公共交通设施也是您提高出行效率的不错选择。Crowne Plaza Zhongshan Torch High-Tech Zone boasts 1,280 square meters offlexible event space. We feature 7 meeting rooms in total, including a 760-squaremeter a grand ballroom that can easily accommodate 560 people(banquet-style). Whether hosting a board meeting, product launch, annualcompany gathering or a grand wedding celebration, our Crown Plaza Meetings Director can tailorour amenities to suit your event needs. What’s on-site support is available tokeep your event running smooth and successful. 中山火炬高新区皇冠假日酒店(酒店名称)拥有1280平方米多功能会议场地,共7间会议室,其中包括可轻松容纳560人(宴会形式)的760平方米大宴会厅。无论是董事会议、产品发布会、公司年会或是盛大的婚礼庆典,我们的皇冠会务总监及团队都能针对会议需求度身定制个性化方案,随时随地提供现场支持,激发您的灵感,助力会务活动精彩圆满。Crowne PlazaZhongshan Torch High-Tech Zone has 280 stylishly designed guest rooms andsuites. All rooms feature a comfortable work area with ergonomic seating, largebathroom, high-speed internet access and a wide range of choice amenities.You’ll find your room’s carefully crafted space offers thoughtful flexibilitythat allows you to focus on what matters most, be it work, rest or play. 中山火炬高新区皇冠假日酒店拥有280间摩登雅致的客房及套房,均配有舒适的办公区、宽大的浴室、高速网络接口以及完善的设施。精心雕琢的空间设计,灵活而贴心,放松享受生活或专注高效地投入工作,皆由您自由掌控。Renew your body with a workout or swimat Crowne PlazaZhongshan Torch High-Tech Zone (hotel name) modern Fitness Center orrelax with a massage in our tranquil Spa. Treat yourself to the finest cuisinesat our signature Fulin Chinese Restaurant, our ZHEN all-daydining Cafe or convenient room service, then relax with an evening cocktail at LobbyLounge.到酒店的健身中心健身、游泳,或于静谧的水疗中心放松,体验按摩护理,焕发活力;前往酒店特色的 富临中餐厅 或是全日营业的 臻咖啡厅 品尝精美菜肴;亦或是享受便捷的客房订餐服务。随后,在大堂吧啜饮一杯晚间鸡尾酒,彻底轻松一下,都将为您的身心蓄满能量。Crowne Plaza Zhongshan Torch High-Tech Zone aims to make business travel work a truly productive and premiumexperience. We look forward to seeing you again.中山火炬高新区皇冠假日酒店旨在成就高效商旅,为您带来卓有成效和品质的入住体验。我们期待再次与您相聚。