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BASIC FUNCTION基本职责
Responsible for all activities related to the hotel, familiar with hotel product knowledge, book rooms for guests and put the reservation information into the system, answer all external and internal calls of the hotel. Voice always brings joy to conversation.
负责所有与酒店相关的活动,熟悉酒店产品知识,为客人预定房间并将预定做入系统,接听酒店所有外线和内线电话。声音总是能使人在交谈中感到愉悦。DUTIES AND RESPONSIBILITIES 职责和义务
1.Greet guests at all times in a friendly and helpful manner, and try to understand and address them by name.
随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字
2.Be familiar with standard departmental work procedures.
熟知部门标准工作程序。
3.Answer all calls from guests according telephone etiquette and resolve the guest’s requirement.
按照标准电话礼仪接听所有来电并解决客人的需求。
4.Record the information and needs of all callers, and communicate them to relevant departments or individuals in a timely manner.
记录所有来电者的信息和需求,并及时传达给相关部门或个人。
5.Understand the activities that will be held in the hotel within three days, so as to answer the guests' inquiries
了解三天内酒店将举行的活动,以便客人询问时为客人解答。
6.Familiar with all the products that the hotel can provide to improve the hotel's operating income.
熟悉所有酒店可以提供的产品,为酒店提高营业收益。
7.Responsible for responding to guest requests for safe deposit box service at all times.
随时负责回应客人关于使用保险箱服务的要求。
8.Be familiar with all special promotions such as: seasonal package programs, frequent guest discount programs,
熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划。
9.Every effort is made to ensure that guests will leave the hotel with a good impression of the service they received.
尽一切努力确保客人在离店时会对酒店的服务有很好的印象。JOB SPECIFICATION工作要求
1.Standard Mandarin, sweet voice, moderate speaking speed
普通话标准,声音甜美,语速适中
2.Good communication and computer operate skills
良好的沟通和计算机操作能力
3.Responsible, strictly confidential, meticulous, and practical
有责任心、严守机密,仔细认真,讲求实效
4.English speaking proficiency is preferred
英语口语熟练者优先
隆昌华榕温德姆至尊豪廷大酒店管理有限公司斥资8亿元匠心打造,携手全球知名的美国温德姆酒店管理集团,以温德姆至尊豪廷品牌的卓越品质,开启川南地区高端旅居新体验。开发项目为隆昌市市委、市政府关注的重点招商引资项目。项目于2022年8月正式发布招标公告,最终2022年10月21日顺利与蚌埠市榕润酒店管理有限公司签约落地,蚌埠榕润酒店公司按投资协议约定设立隆昌市华榕温德姆至尊豪廷大酒店管理有限公司,酒店占地约300亩,绿地总面积12369.4㎡,项目规划总建筑面积98250.62㎡,酒店主体建筑面积76796.95㎡,共13层,高62.2米,酒店整体布局巧妙融合四川山水的灵秀精髓与隆昌传统石牌坊的深厚文化底蕴,尽显中式大气瑰丽之势。