Provide professional and hospitable concierge services for guest arrivals/departures, ensuring premium check-in experiences.
负责酒店宾客的迎送接待工作,提供专业、热情的礼宾服务,确保宾客获得优质的入住体验;
Assist with luggage handling, escort guests to rooms or designated areas, and introduce hotel facilities/services.
协助宾客搬运行李,引导宾客至客房或指定区域,并介绍酒店设施及服务;
Master transportation routes in Changzhou and surrounding areas, offering accurate travel suggestions and transfer services.
熟悉常州及周边地区交通路线,为宾客提供准确的出行建议及接送服务;
Handle guest complaints and special requests, coordinate with relevant departments for timely resolution.
协助处理宾客的投诉及特殊需求,及时反馈至相关部门并跟进解决;
Maintain cleanliness of concierge areas and vehicles according to hotel service standards.
维护礼宾区域及车辆的环境整洁,确保符合酒店服务标准;
Collaborate with Front Desk and Housekeeping departments to ensure seamless service flow.
配合前台、客房等部门完成相关工作,确保酒店服务流程顺畅。
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常州高新索菲特酒店作为本地首家法国奢华品牌酒店,致力于打造具有法式优雅融合本地风情的产品和服务,以中高端商务、会务和休闲市场为目标,逐步成为本地区行业标杆和市场领导者!As the first French luxury hotel brand in the region, Sofitel Changzhou will be committed to creating products and services that combine French elegance and local flavors, targeting at the high-end Business, Conference and Leisure markets, and establishing ourselves as industry benchmark and market leader!