Main Complexity/Critical Issues In The Job主要复杂/关键工作事项
· To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized.
对于销售和成本方面,随时更新财务数据(预算与实际), 并确保销售额和利润饱和。
· To control expenses wisely.
明智地控制花费。
· Meets financial objectives based on budget or forecast.
基于预算或预测,达到财务目标。
· Forecasts business levels with accuracy.
准确地预测业务量。
· Leads and maintains a positive working environment.
领导和保持一个积极的工作环境。
· Delegates work in a manner appropriate to skill levels and the abilities of talents.
根据人才的能力和技能水平,以适当的方式分配工作。
· Attention to detail, perfectionist.
注重细节,追求完美。
· Sets high standards and establishes demanding but achievable goals.
制定高标准,并建立可以实现高标准目标的要求。
· Motivates performance, gives helpful feedback, reviews processes.
激励人心的表现,,提供有用的反馈,评审过程。
· Participates in schedule training and development programs provided by the hotel to improve self and department standards.
参与酒店安排的培训和发展计划来改善自我和部门标准。
· Enhances individual performance, effective coaching, counseling or appropriate delegation.
提高个人绩效,有效指导、咨询或适当的授权。
· Builds a strong teams which works well together and which is mutually supportive.
建立一个强大、合作、相互支持的团队。
· To ensure that an effective marking approach is applied to all outlets in his Food and Beverage Operations.
确保一个适用于所有餐饮运作部门的有效营销方法。
· To continuously seek ways to management in the outlet to maximize revenues and profit.
想法设法,管理餐厅部门的收入和利润饱和。
· Maintains quality goals by following up, eye for detail, following reports and guest comments, Medium reports, mystery shoppers.
维护并跟踪质量目标,关注细节,跟进报告和客人的评论、媒体报道、神秘者。
· Stays informed for local, regional, national trends by reading, visiting competition, magazines, etc.
通过阅读,观察竞争对手,杂志等等了解本地、地区、国家发展趋势。
· Responds effectively to internal audit reports, investigation following guest comments
有效地回应内部审计报告,跟进客人的评论的调查。
· Establish personal procedures for promotion, nominate talent of the month, follow up on F&B manual induction, job chat, 90 days reviews and yearly review
制定个人的晋升计划,每月任命月度优秀人才,跟进餐饮手册培训,工作结构图,进行90天回顾和年度评估。
· Organizes outlet teams’ monthly meeting.
组织餐厅各部门团队月度会议。
Profile概述
Knowledge and Experience知识和经验
· Good oral and written communication skills
良好的口头及书面沟通能力
· Min 10-year experience in hotel engineering operation in similar capacity, preferably with international hotel chain
至少10年酒店相关运做经验,具有国际连锁酒店工作经验
· Hotel Restaurant Management graduate
酒店管理专业毕业
· Associate degree or above
全日制大专(含)以上学历
· Experienced in all aspects of restaurants service
餐饮服务的各方面丰富经验
Competencies 技能
· Must be well-presented and professionally groomed at all times
始终保持良好和专业的形象
· Excellent leader and trainer with solid motivational and teamwork skills
优秀的管理者和培训师,具备良好的激励和团队合作能力
· Attention to detail and strong interpersonal skills to deal with diverse talent
注重细节,良好的人际交往能力,能够和不同的人才相处
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莫干山铂尔曼酒店地处国际级度假区,周围环绕竹海、茶园,绿化覆盖率超过90%,负氧离子浓度高达14.5万个/立方厘米,被誉为“天然氧吧”。由35栋主题各异的独立别墅构成,共有138套设计风格鲜明、户户纳景的客房,提供宁静放松的环境。