Position Description岗位职责
Assist in handling relevant front desk affairs and ensure that there are sufficient service staff in each area of the front desk at all times.
协助处理相关前台事务，在任何时间都要确保前台各个区域有足够的服务人员。
Provide high-quality services to guests.
提供高质量的服务给客人。
Be aware of the daily operation procedures of the front desk.
知晓前台每天营运程序。
Handle complaints and make guests satisfied.
处理投诉并让客人感到满意。
Pick up guests at the airport and guide them through the onboarding or check-out procedures.
接机并带客人办理入职或离店手续。
The team will pick you up at the airport and handle the check-in or check-out procedures.
团队接机并办理登记入住或离店手续。
VIP rooms are arranged every day and welcome gifts are prepared.
每天安排贵宾房间及预备欢迎礼品。
Every day, offer congratulations and arrange birthday gifts for the in-store guests whose birthdays are on that day.
每天为当天过生日的驻店客人表示祝贺及安排生日礼品。
Communicate with guests within the lobby every day, solve problems and create good interpersonal relationships to enhance customer satisfaction.
每天在大堂范围内与客人沟通，解决问题并创造良好的人际关系来提高客户满意度。
Maximize the coordination of the relationships among various internal departments and between the hotel and external customers.
最大限度的协调内部各个部门之间的关系及酒店与外部顾客的关系。
Provide service information and sell various affiliated products and restaurants of the hotel.
提供服务信息及销售酒店的各个附属产品及餐厅。
Master basic guest complaints and solve problems
掌握基本客人投诉并解决问题。

重庆解放碑爵怡温德姆酒店是温德姆集团旗下大中华区首家爵怡温德姆酒店，位于解放碑中央商务区，毗临各大购物中心，美食街，国际企业及写字楼。共150间客房。配有澜爵西餐厅 The Waves、雾都云吧Fog Bar、山城映象中餐厅 Chinese Restaurant、一个300平宴会厅、一个200平米的会议室、儿童乐园、健身房、自助洗衣房和天台131网红观景平台。作为国际精选服务酒店，其以“城市探索者”为核心定位，融合巴渝文化与现代设计，为商务及休闲旅客提供兼具在地特色与全球化标准的入住体验。