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工作地点:上海浦东机场
· Analyze market trends, competitor pricing, and demand patterns to optimize room rates and inventory allocation.
分析市场趋势、竞争对手定价及需求规律,优化房价及库存分配。· Develop dynamic pricing strategies and yield management tactics for rooms, F&B, and events.
为客房、餐饮及活动制定动态定价策略和收益管理方案。· Monitor and adjust distribution channels (OTA, GDS, direct bookings) to maximize profitability.
监控并调整分销渠道(在线旅行社、全球分销系统、直订)以提升收益。· Generate daily/weekly/monthly revenue reports and present actionable insights to leadership.
制作每日/周/月收益报告,并向管理层提供可落地的策略建议。· Collaborate with Sales, Marketing, and Finance to align pricing with promotions and budgets.
与销售、市场及财务团队协作,确保定价与促销活动及预算一致。· Oversee forecasting models to predict occupancy, RevPAR, and total revenue performance.
通过预测模型预估入住率、每间可售房收入(RevPAR)及整体收益表现。· Train hotel staff on revenue management principles and tools (e.g., RMS, PMS).
为酒店员工提供收益管理原则及系统工具(如收益管理系统、酒店管理系统)培训。· Provide guests with accurate room reservation information, and professionally and promptly handle guests' reservation requests.
向客人提供准确订房信息,专业及时处理客人的预定需求。
· Implement the list of "no-show guests" and the daily cancellation situation of groups.
落实 “预订未到客人” 的名单和每日团队取消情况。
· Enhance customer relationships and improve customer loyalty.
增进客户关系、提高客户忠诚度。
· Maintain room rates and room availability, and predict existing and future reservation situations and room occupancy, and prepare forecast reports.
进行房价房态的维护,以及预测现有的和未来的预订情况,客房出租情况并制作预测报表。
· Conduct daily online and offline reservation checks and group checks.
每日线上线下预订及团队检查。
· Be familiar with the procedures for handling room reservations.
熟悉处理房间预订的程序。
· Develop the department's training plan and adhere to its implementation.
制定部门培训计划并坚持落实
岗位要求:
· Bachelor’s degree in Hospitality Management, Finance, or related field.
酒店管理、财务或相关专业本科及以上学历。· 3+ years of revenue management experience in hotels or travel industries.
3年以上酒店或旅游行业收益管理经验。· Proficiency in RMS (e.g., Duetto, IDeaS) and PMS (e.g., Opera, Fidelio).
熟练使用收益管理系统(如Duetto、IDeaS)及酒店管理系统(如Opera、Fidelio)。· Advanced Excel skills and data visualization tools (Power BI, Tableau).
精通Excel及数据可视化工具(Power BI、Tableau)。· Strong analytical, communication, and decision-making skills.
出色的分析能力、沟通技巧及决策能力。· Fluency in English and local language; additional languages are a plus.
中英文流利,掌握其他语言优先。