确保前厅部员工适时的为其他部门员工提供同样优质的服务。
协助问候和向贵宾和长住客人提供入住登记服务。
确保所有前厅部员工知悉最新的促销信息,规章制度及其他重要信息。
确保所有前厅部员工熟悉酒店的产品和服务。
协助推行客人认知计划并更新客史数据。
礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决。
经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务。
桐森酒店(Thompson Hotels)是凯悦酒店集团旗下生活方式品牌,自 20 多年前首家桐森酒店亮相纽约市中心以来,就开始从其所处的街区中汲取灵感,将传统的热情好客演绎成时尚的动感文化。而今,在不断发展全球网络的同时,桐森酒店以名厨坐镇的餐厅、兼具文化中心功能的酒店大堂、打破边界的音乐项目等特色,持续传递着本土化的创意能量。也因此,桐森酒店成为了极具魅力的社交磁场,酒店的鲜明设计风格能引发宾客心灵深处的共鸣,带来独特的体验,让每一个拥有创意之魂的人彼此启迪,创造出更加绚丽多姿的文化。上海世博桐森酒店位于上海浦东新区,作为凯悦酒店集团亚太区首家桐森酒店,预计将于2025年第二季度启幕。Thompson Hotels, a lifestyle brand within the Hyatt Hotels Group, have transformed conventional hospitality into dynamic cultural moments inspired by the surrounding streets since the brand’s first hotel opened in downtown NYC more than 20 years ago. Today, the brand continues to channel local creative energy into its expanding international portfolio of properties, with restaurants helmed by top culinary names, lobbies that double as cultural epicenters, boundary-pushing music programs, and more. The result is a magnetic hub built for collective gathering, where distinct design is an ethos and a signature part of the guest experience. Each hotel serves as an inspiring home base for guests and creatives alike to connect with each other and what moves culture forward.Thompson Shanghai Expo is situated in the Pudong New District of Shanghai. As the first Thompson hotel of the Hyatt Hotels Group in the Asia-Pacific region, it is expected to open in the second quarter of 2025.