1. Handle guestcomplaints and refer them as necessary, follows up on corrective action
处理客人投诉,如有必要则将其提交给有关部门,并对纠正措施进行跟进
2. Compile, analyze and control guest relations’ costs
对客户关系部的成本情况进行编写、分析和控制
3. Schedule and attend regular Priority Club and VIP guest cocktailparties and social engagements in an effort to further improve on servicedelivery
计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动,以便进一步提高服务质量
4. Review arrival lists for all arrivals and VIPs to check roomallocations, amenities, and special requests
查阅来客单,检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请
5. Prepare requisitions for amenities on a timely basis
及时准备设备使用申请
6. Overall responsible for ensuring and maintaining the entire range ofservices offered for the Club Floor and Club Lounge with the aim to maximumguest satisfaction
确保向行政楼层和行政俱乐部提供全方位的服务,最大程度的获得宾客满意度
7. Appraise appearance, discipline and efficiency of all staff underdirect supervision and initiate immediate remedial action if necessary
评估所有员工的外在形象、守纪情况和工作效率并进行直接监管,如有必要,可采取直接的纠正措施。
宁波宁海假日度假酒店坐落于美丽的宁海县三省村,主要以别墅设计为主,依托宁海温泉谷,风景秀丽,是您休闲度假的好去处。