Primary Responsibilities 主要职责
1.Ensure LQA standards are implemented and delivered to every guest.
在对客服务中遵守和执行领先质量保证标准。
2.Implement up-selling and ALL-Accor Live Limitless member enrollment, to maximize room revenue & guest loyalty.
执行前台升卖和雅高心悦界会员招募计划,尽可能最大化收益和客人忠实度。
3.Honesty is a work basis, ensure implement on work with honesty all times.以诚信为工作基本,在任何时候都需要诚实的执行酒店所有财务制度。
4.Detailed hotel product knowledge, up-to- date with VIP arrivals & events within the hotel and the destination.
掌握酒店产品知识,确保贵宾及活动信息的时效性和准确性。
5.Ensures a high level of product knowledge of hotel and local area to provide an information service for guest.
掌握酒店产品和当地情况的高度了解,以便为客人提供信息咨询服务。5.Ensures a high level of product knowledge of hotel and local area to provide an information service for guest.
掌握酒店产品和当地情况的高度了解,以便为客人提供信息咨询服务。
6.Completed the details of conference or group resumes are met.
完成团队接待,检查团队操作的细节需要达到客人要求。
7.Ensure and maintain the PSB upload is accurately.
掌握和保证前台外事传输的准确性。
8.Maintains information security standards compliance of Front Office at 100%.
确保所有信息安全标准都被百分之百的执行。
9.Performs special duties as required by the superior.
执行上级分配的特殊职责。
10.Ensures the Front Desk Supervisor or Duty Manager is kept fully aware of any
relevant feedback from wither customers or other departments.
保证将任何来自客人或其它部门的反馈及时并准确地汇报给前台主管及值班经理。
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成都立格诺富特酒店,为泰和泰律师事务所自持物业。位于成都天府新区核心商务区、中央法务区,临地铁6号线杭州路B2口,近览西博城、天府中央公园,与大悦城隔街相望,所有客房公园景观尽收眼底,实现了商务会务景观的完美结合。 酒店设计融合了雅高诺富特品牌的松弛感与律师的精英商务感,高标准打造178间客房、4个大小不等的宴会厅、全日餐厅、中餐厅、健身房、酒吧、雪茄吧、多功能吧、休闲空中花园将不定期举办精英圈层的融合活动等,打造健康松弛的会务型酒店。Chengdu Legal Novotel Hotel , a self-owned property of Tahota Law Firm, is strategically located in the core business district of Chengdu Tianfu New Area and the Central Legal Services District. Adjacent to Exit B2 of Hangzhou Road Station (Metro Line 6), the hotel overlooks the Western China International Expo City and Tianfu Central Park, sitting directly across the street from the Joy City mall. Every guest room offers panoramic park views, seamlessly blending business functionality with serene landscapes.The hotel’s design merges Accor’s Novotel brand ethos of relaxation with the sophisticated professionalism of legal culture. It features 178 high-standard guest rooms, 4 versatile banquet halls of varying sizes, an all-day dining restaurant, a Chinese restaurant, a fitness center, a bar, a cigar lounge, and a multifunctional lounge. The leisure sky garden will regularly host elite networking events, cultivating a uniquely balanced environment of wellness and refined business hospitality.