1、负责酒店客房等的预订接待工作,准确记录客户需求并及时录入系统;
2、处理电话、邮件、OTA平台等渠道的预订咨询,提供专业的客房信息及价格方案;
3、跟进预订确认、变更及取消流程,确保系统数据与实际需求一致;
4、协调前台、销售等部门完成特殊预订需求及VIP客户接待安排;
5、定期整理预订数据,分析房态趋势并及时反馈异常情况;
6、维护客户档案,协助开发潜在客户资源。岗位要求:
1、普通话流利,具备基础英语沟通能力(酒店常用场景对话);
2、熟练使用Office办公软件及酒店PMS系统;
3、数字敏感度高,能快速处理多线程预订信息;4、具备服务意识,能妥善处理客户投诉及突发事件;
5、有酒店前台/预订相关经验者优先
位求职者投递了该职位,你的简历匹配度为
你的综合竞争力排名为第
名
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Conveniently located atzhiyinhuAvenue,Caidian District and 50 20km from Wuhan_Tianhe International Airport WuchangRailway Station, we are close to attractions like Houguan Lake National WetlandPark, Wuhan Flower Bohui and Aeon Shopping Plaza /Wanda Shopping Plaza. Traveleasily to other parts of the city with the nearby Wenling Subway Station Beijing-HongKong-Macau Expressway Zhiyinhu Avenue orreadily available taxis in the neighborhood.Holiday Inn Wuhan Houguan Lakeguestroomsall feature both firm and soft pillows to ensure you a good night’s sleep andhigh-speed internet access to keep you connected. Workout in our modern Fitness Center, indulge your appetite in ourmaster chef’s finest creations at restaurant or in our all-day dining cafename. Treat yourself to an afternoon tea or evening cocktail at Lobby Bar.Families can also take advantage of BOOMi Family Room pacakges and “Kids eat,stay and play” program We assure you oursignature branded service: Making guests smile.Host your events in our 4meeting roomsincluding our grand ballroom which seats 400guests comfortably. Holiday Inn Wuhan HouguanLakebanquets team can also customize our facilities to suit your event’s needs,whether it is a boardroom meeting, intimate champagne reception or grandwedding dinner.酒店地理位置优越,位于蔡甸区知音湖大道,距离武汉天河国际机场/武昌站50/20公里,我们临近的景点如后官湖国家湿地公园,武汉花博汇和永旺购物广场/万达购物广场。靠近酒店的文岭地铁站(在建)/京港澳高速/知音湖大道或是附近充足的出租车便于您前往城市的其它地区。武汉后官湖假日酒店的客房均配有软硬双枕,让您享受舒适睡眠;高速网络让您时刻保持连线。在酒店现代的健身中心健身,焕发身心活力,光顾餐厅,尽情品味厨艺大师的创意杰作,或是享用全日营业的咖啡厅的美味佳肴。何不在大堂吧以下午茶或是晚间鸡尾酒犒赏自己?童趣满满的布迷亲子房和“儿童食宿欢乐尽享”礼遇,为家庭客人带来更多惊喜。假日酒店标识性品牌服务定能让宾客在酒店宾至如归,笑由心生。在酒店包括大宴会厅在內的6间会议室中举办活动,我们的大宴会厅可轻松容400人。无论是董事会议,温馨的香槟招待酒会或是盛大的婚礼,武汉后官湖假日酒店的宴会团队还可以定制会议设施以满足您的活动的需求。