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l Insure deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures确保依照部门标准和程序去执行高标准的餐饮服务
l Communicates to supervisor any difficulties, guest comments and other relevant information 有关客人意见和其它相关困难时，与你的当值主管进行沟通。
l Establishes and maintains effective employee working relationships建立和维持有生气的同事工作关系
l Attends and participates in daily briefings and other meetings as scheduled按照预定出席和参与日常简报和其它会议
l Attends and participates in training sessions as scheduled按照预定出席和参与培训课程
l Checked prepares for service by ensuring:检查 确保服务的准备
n Grooming is impeccable and in accordance with ICHG personal presentation standards 依照ICHG个人仪容标准仪表没有缺点
n Outlet equipment is clean部门设备是干净的
n Equipment is sorted and stored设备是分类存放好的
n Glassware is polished 玻璃器皿是擦亮的
n Flatware is polished 银器是擦亮的
n China is clean 瓷器是干净的
n Waiter stations are prepared服务员岗位是准备好的
n Cutlery is placed for buffet and table service餐具放在提供自助餐和服务的位置
n Tables are set桌子是摆好的
n Reservations are read and familiarized知道和熟悉预定
n Requirements for special occasions are ready特别场合的要求是准备好的
n Music is on音乐是打开的
n Lighting is on灯光是打开的
n Outlet is ready for service and guest comfort部门是准备好提供舒适的服务给客人
l Checked carries out effective service by ensuring: 检查确保完成有效的服务
n Guests are greeted and seated问候客人和带领客人就座
n Daily specials are explained and upsold推销和说明每天精选
n Food orders are processed accurately食品下单程序是正确的
n Trays and tray jacks are effectively used习惯使用托盘和夹子
n Food orders are taken quickly出餐是快速的
n Payment methods are handled accurately 结帐方法是正确有把握的
n Working areas are cleaned and re-set quickly工作范围是清洁的和补充物品迅速
n Bar is clean酒吧是清洁的
n Used ashtrays are regularly cleaned烟灰缸是清洁的
n Guests are conversed with in relation to the food and beverage products与客人的谈话涉及餐饮部产品
l Checked carries out effective beverage service by ensuring: 检查确保完成有效的饮品服务
n Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations推销和补充饮料，有责任尊守酒精服务规则
n Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine和客人谈及酒，建议酒的类型和风格，下酒单和斟酒
n Promoting and selling cocktails to guests向客人推介和推销鸡尾酒
n Making and presenting cocktails制造和介绍鸡尾酒
n Coffee and tea is served hot and in accordance with standard依照标准提供热的咖啡和茶
l Take appropriate action to resolve guest complaints适当地解决客人的投诉
l Insure food and beverage stock is stored in relation to hotel procedures遵从酒店程序进行库存储备
l Performs related duties and special projects as assigned完成相关职责和分派的特别任务
l Arrange waiter and waitress on post as assigned按照指派分配服务员的位置
l Communicates with kitchen chef to achieve the work frequently经常地与厨师沟通以便完成工作
语言能力：英语-良好计算机能力：良好
位求职者投递了该职位，你的简历匹配度为
你的综合竞争力排名为第
名
昆山开发区前进东路333号 
酒店业--国际高端酒店/5星级
500-999人
中外合营(合资．合作)
昆山时代皇冠假日酒店位于前进东路333号，毗邻昆山时代大厦（昆山经开区管委会办公大楼）， 美丽的夏驾河从中蜿蜒穿过。 酒店交通便利，步行至地铁11号线夏驾河公园站仅需5分钟， 开车至上海虹桥国际机场仅需30分钟。酒店配备532间设计新颖的客房及套房为您提供皇冠假日水准的舒适享受；酒店配备超过5500平米的宴会、会议场地，三层无柱“时代大宴会厅”面积超过3300平方米，可以承办各种类型的大型商务活动，也是高档鸡尾酒会、中西式婚宴、各种小型会议的理想选择。皇冠会议总监及其团队一站式的专业服务，将确保您每个会议及活动的圆满成功。酒店拥有3个风格迥异的餐厅，无论是本土客人还是国外来宾，无需远行，即可在这里享用世界各地品种繁多的美食佳酿。在繁忙的工作和商务活动之余，客人可以体验我们的酒吧、健身中心、室内恒温泳池等休闲娱乐设施。昆山时代皇冠假日酒店全新层次的殷勤招待和完善服务，为您呈现无数精彩视角。不管是工作、娱乐、休憩、放松，都为您的昆山行提供超凡体验。
