· Responsible forthe supervision and control of the Bell Services, Transportation Departmentthis consists of the Bellboys, doormen and drivers
· Responsible for sorting and distributingguests and administrative mail and returning mail to the sender for forwardingmail
· Provide information pertaining to all hotelservices, local places of interests, restaurants, doctors, sightseeing toursand any other information likely to be of the interest to guests
· Be prepared to recommend first and foremostthe hotel’s own Food and Beverage outlets before any other, making himselftotally familiar with the operating times and each outlets benefits
· Ensure that all arriving and departing guests receive prompt attention
· Ensure the lobby is always kept in an orderlyfashion and that ashtrays are kept clean
· Coordinates the paging of guests in thelobby, Food & Beverage outlets, and where considered appropriate by theManagement
· Receive calls fromthe guests requiring Bell Services, assign Bellboys without any delay
· Maintain recordsof services rendered by Bellboys, e.g. check in, check out, delivery ofmessages, mail, parcels etc.
· Responsible for the maintenance of the hotelinformation directory (function board) and ensures that the information shownin current and accurate at all times
· Prepares efficient work schedule for BellServices, arranging holidays and vacation, taking intoconsideration project occupancy and forecasts and any large group movements,especially those with early or late arrivals or departures
· Ensures that all bell staff and drivers are neat, clean and punctual at all times and that theyperform the task assigned to them promptly and efficiently
· Handle problems associated with guests andliaise with department heads or executive management in the absence of theAssistant Manager.
· Maintains and controls the use of the luggage room, ensuring thatluggage is properly stored and labeled at all times
· Ensure that all equipment within the section is properly maintained andin good working order at all times.
· Maintain a logbook to record all import events and matters forfollow-ups and forward it to the Front Office Manager every morning
· Ensure daily departing time of due-out guests and arranges for taxis,shuttle arrangements and limousine services to the airport if required
· Co-ordinates VIP arrivals and departures
· Monitors that the Concierge staff is engaged in their dailyduties-greeting of guests at entrance, carrying baggage, rooming of guests,daily directory postings, transfer arrangements
· Co-ordinate with Tour Co-ordinator to facilitate the delivery of groupsbaggage.
· Ensure that the flags are raised and always in good condition perestablished procedure
· Look into the maintenance of luggage trolleys to ensure that they are ingood working order
· Personally conduct training classes for Bellboys on rooming proceduresas established by the Front Officer Manager
· Ensure that the Concierge counter and main door are manned at all times
· Ensure that Bell Service equipment is properly maintained
· Inspect the cleanliness of all hotel vehicles and ensure all proceduresrelated are carried out consistently
Handlesor resolves any guest complaints and establishes good relationships with guestsand clients of the hotel.
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昆山时代皇冠假日酒店位于前进东路333号,毗邻昆山时代大厦(昆山经开区管委会办公大楼), 美丽的夏驾河从中蜿蜒穿过。 酒店交通便利,步行至地铁11号线夏驾河公园站仅需5分钟, 开车至上海虹桥国际机场仅需30分钟。酒店配备532间设计新颖的客房及套房为您提供皇冠假日水准的舒适享受;酒店配备超过5500平米的宴会、会议场地,三层无柱“时代大宴会厅”面积超过3300平方米,可以承办各种类型的大型商务活动,也是高档鸡尾酒会、中西式婚宴、各种小型会议的理想选择。皇冠会议总监及其团队一站式的专业服务,将确保您每个会议及活动的圆满成功。酒店拥有3个风格迥异的餐厅,无论是本土客人还是国外来宾,无需远行,即可在这里享用世界各地品种繁多的美食佳酿。在繁忙的工作和商务活动之余,客人可以体验我们的酒吧、健身中心、室内恒温泳池等休闲娱乐设施。昆山时代皇冠假日酒店全新层次的殷勤招待和完善服务,为您呈现无数精彩视角。不管是工作、娱乐、休憩、放松,都为您的昆山行提供超凡体验。