• 五险一金
• 节日礼物
• 岗位晋升
• 技能培训
• 包吃包住
• 午餐补贴

·        Reports directly to and communicates with theFront Office Manager on all pertinent matters affecting guest service and hoteloperations.
·        Provides functional assistance and directionto all departments
·        Cooperates, coordinates and communicates withother hotel departments as required.
·        Reacts to situations to ensure guests receiveprompt attention and personal recognition throughout the hotel
·        Ensure that on-going pertinent/relevantlogbook communication to other shift is maintained and brief incoming GuestService Manager on items to be followed up
·        Maintain daily an accurate record in theGuest Service Manager’s logbook of items and incidents which may be of concernto management and/or which may require further attention
·        Responds to guest needs and resolves relatedproblems
·        Supervises and directs Reception personnel
·        Supports and assists Front Office personnel and all departments at peak periods
·        Ensures VIPs and priority club guests receivespecial attention
·        Assist as required/requested with the solvingof any guest complaints/upsets and make record on logbook accordingly. Ensureall issues relating to guest satisfaction are met and that follow up iscompleted on a timely basis. Effectively handle and resolve guests complaintsand seek help if needed
·        Inspects front of house and back of houseregularly for cleanliness
·        Assists Guest Relations in greeting, rooming,and sending off VIP guests
·        Ensure constantly aware of and up to datewith all happenings and operations within the hotel and ensure to have anobvious presence throughout the hotel public area whilst on duty
·        Responsible for ensuring clear and constant communicationlines are kept with all staffs and other departments
·        Monitors appropriate standards of conduct,uniform, hygiene, and appearance of staff.
·        Provides input for Front Office meetings.
·        Ensure to be completely aware of all hotelservices and facilities, outlet operating hours and scope of services. Promotesinter-hotel sales and in-house facilities.
·        Have a complete knowledge of standardoperating procedures and performance standard by task of GuestService/Reception or CPC Floor/Telephone & Business CentreService/Concierge
·        Checks billing instructions and monitorsguest credit
·        Analyses and approves discounts and rebates.
·        Analyses the rate variance report to ensurerooms revenue control
·        Takes action with the Property ManagementSystems (PMS) in emergency situation.
·        Fully conversant with all hotel emergency procedures.
·        Ensures front line staff comply with FITMarketing techniques and maximize sales.

昆山时代皇冠假日酒店位于前进东路333号，毗邻昆山时代大厦（昆山经开区管委会办公大楼）， 美丽的夏驾河从中蜿蜒穿过。 酒店交通便利，步行至地铁11号线夏驾河公园站仅需5分钟， 开车至上海虹桥国际机场仅需30分钟。酒店配备532间设计新颖的客房及套房为您提供皇冠假日水准的舒适享受；酒店配备超过5500平米的宴会、会议场地，三层无柱“时代大宴会厅”面积超过3300平方米，可以承办各种类型的大型商务活动，也是高档鸡尾酒会、中西式婚宴、各种小型会议的理想选择。皇冠会议总监及其团队一站式的专业服务，将确保您每个会议及活动的圆满成功。酒店拥有3个风格迥异的餐厅，无论是本土客人还是国外来宾，无需远行，即可在这里享用世界各地品种繁多的美食佳酿。在繁忙的工作和商务活动之余，客人可以体验我们的酒吧、健身中心、室内恒温泳池等休闲娱乐设施。昆山时代皇冠假日酒店全新层次的殷勤招待和完善服务，为您呈现无数精彩视角。不管是工作、娱乐、休憩、放松，都为您的昆山行提供超凡体验。