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· Assists the Front Office Manager in all aspectsof their duties
· Assist Front Office Manager in execution ofthe management of staff
· Monitor Front Office personnelto ensure guests receive prompt, cordial attention and personal recognition
· Monitor Front Office and particularly GuestRelations personnel, to ensure ICHGmembers, known repeat guests and other VIPs receive special attention andrecognition
· Control the availability of rooms, roomstypes, accuracy of room count and rate categories
· Maximize occupancy, revenue and average ratewhile maintaining high service standards
· Responsible for the security control of allhotel keys whilst on duty
· Liaise with Housekeeping Department to ensureroom image is maintained and the “Room Ready on Arrival” policy is adhered to
· Turn away guests if occupancies deem itnecessary ensuring no good-will is lost
· Liaise closely with Executive Housekeeper toensure special guest needs, amenities and other room related requests are met
· Ensure and oversee that the Guest ServiceOfficer shift procedures/duties are completed on time and are procedurallycorrect
· Be aware of credit policies and proceduresand liaise closely with Finance Department to ensure that credit procedures areproperly carried out
· Know system recovery procedures
· Interpret computer reports
· Compile statistics for front office andprovide reports relating to that area
· Continually check the accuracy of room count
· Approve upgrades and special amenities inabsence of manager
· Maintain inter-departmental relationships toensure seamless customer service
· Ensure that on-going pertinent/relevantlogbook communication to other shifts is maintained
· Assists all area in the Front Office asrequired
· Inspect frequently for cleanliness andorderliness, the lobby, reception and cashier’s desk and, on a random basis,VIP rooms prior to arrival
· Replaces the Guest Service Manager whennecessary on their rest day and annual leave
· Assist in the preparation of efficient workschedule for Front Office Staff, arranging holidays and vacation, taking intoconsideration project occupancy and forecasts and any large group movements,especially those with early or late arrivals or departures
· Checks and ensures that all room/suitesassigned for VIPs are in order and the respective amenities are placed in theroom/suites before arrival
· Maintain appropriate standards of conduct,dress, hygiene, uniforms, appearance and posture of departmental employees
· Provide input for Front Office DepartmentalMeetings and deputizes in cases of absence
· Promote Inter-hotel sales and in housefacilities
· Assists as required/requested with thesolving of any guest complaints/upset and reports guests comments and reactionsin view t recommend changes to improve services
· Must exercise controls over Front OfficeCashier’s work regarding correct postings and payment of guest’s account
· Responsible for ensuring that end of shiftbalances for Guest Service Officers are completed on time and are in balance
· Responsible for the timely hand over,briefing by out going/in coming Guest Service Manager
· Ensures constantly aware of and “up-to-date”with all happenings and operations within the hotel and presence throughout thehotel to be visible and moving through public areas and departments continuallywhilst on duty
· Responsible for ensuring clear and constantcommunication lines are kept with all staff and hotel departments
国际联号工作经历：优先语言能力：英语-良好计算机能力：良好
位求职者投递了该职位，你的简历匹配度为
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名
昆山开发区前进东路333号 
酒店业--国际高端酒店/5星级
500-999人
中外合营(合资．合作)
昆山时代皇冠假日酒店位于前进东路333号，毗邻昆山时代大厦（昆山经开区管委会办公大楼）， 美丽的夏驾河从中蜿蜒穿过。 酒店交通便利，步行至地铁11号线夏驾河公园站仅需5分钟， 开车至上海虹桥国际机场仅需30分钟。酒店配备532间设计新颖的客房及套房为您提供皇冠假日水准的舒适享受；酒店配备超过5500平米的宴会、会议场地，三层无柱“时代大宴会厅”面积超过3300平方米，可以承办各种类型的大型商务活动，也是高档鸡尾酒会、中西式婚宴、各种小型会议的理想选择。皇冠会议总监及其团队一站式的专业服务，将确保您每个会议及活动的圆满成功。酒店拥有3个风格迥异的餐厅，无论是本土客人还是国外来宾，无需远行，即可在这里享用世界各地品种繁多的美食佳酿。在繁忙的工作和商务活动之余，客人可以体验我们的酒吧、健身中心、室内恒温泳池等休闲娱乐设施。昆山时代皇冠假日酒店全新层次的殷勤招待和完善服务，为您呈现无数精彩视角。不管是工作、娱乐、休憩、放松，都为您的昆山行提供超凡体验。
