1. Directs and controls all subordinate Homm-Mate to ensure that all day to day operational matters are handled on time and guest expectations are met
指导并监督下属伙伴确保日常运营并达到客人期望值
2. Provides guidance and assistance to the outlet Homm-Mates helping them in the execution of their duties and responsibilities
为下属伙伴提供指引并辅助他们履行应完成的任务及责任
3. Oversees the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed customer expectations
执行对服务流程标准的监督以保证伙伴符合规定的标准同时达到或超越客人的期望
4. Liases with the kitchen, stewarding, bars, housekeeping and engineering to ensure that the operation runs smoothly in areas of joint responsibility
与厨房,管事部,酒吧,客房部及工程部等相关部门协调以确保每日运营顺利进行
5. Assists in the planning and execution of promotional activities as directed
按要求辅助上级计划与执行食品的促销活动
6. Maximizes revenue in the outlet by implementing upselling procedures
通过实践产品推销技巧实现利润最大化
7. Assists in monitoring and controlling the financial performance of the outlet controlling costs and expenses
在成本与花销的控制等财务事项中发挥监督与控制的作用
8. Assists in monitoring and controlling the hotel’s OE inventory and participates in inventory taking
监督及管理酒店的盘点并积极参与盘点的具体工作
9. Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, Homm-Mate grooming and manning levels are in order and takes appropriate action where necessary
彻底并反复检查以确保运营的准备工作,服务程序,卫生情况,设备的维修及保养,伙伴形象及礼貌等就绪无误,若有缺失则立即采取行动
10. Assists in the maintenance of efficient administration preparing and submitting reports on time as directed
按照要求在保持高效的准备工作及及时总结报告中起到积极作用
11. Assists in the selection, training and evaluation of subordinate Homm-Mate
帮助选拔,培训及评估下属伙伴
12. Coaches, counsels, disciplines and develops subordinate Homm-Mates
锻炼,劝勉,规范及发展下属伙伴
13. Handles customer complaints if possible, or reports them to supervisors.
尽可能处理客人的投诉,或向主管报告
14. Adheres and ensures that all policies and procedures, and Homm-Mate handbook regulations are abided by
坚持遵守规章制度及伙伴手册上的规定。
长春北湖鸿居(悦榕集团旗下)酒店“坐落在国家级湿地公园“北湖公园” 内,是悦榕集团东北区首家高端品牌酒店。地理位置优越、交通便利,酒店紧邻北湖CBD商业区,步行10分钟可达轨道交通8号线。项目占地约17万平米,酒店总建筑面积5.7万平方米,总投资5.9亿元,集客房、餐饮、会议、度假、玩赏于一体。整体环境自然怡人,上万平米的窈窕花溪、湖光水色、游船悠悠宛如一幅北国水墨风景画,特色园林水系游船景观营造出静谧的度假胜境。客房合计247间,以低密度的中式建筑风貌为主,其中庭院式别墅彰显静谧和高贵。总计约1800平米的宴会及会议厅是高端活动举办的理想场地。健身中心、桑拿、温泉、SPA、儿童游乐区等专属娱乐设施会成为休闲游玩绝佳去处,整体为宾客提供“旅行为家”的极致入住体验。长春北湖悦榕·鸿居酒店愿提供“因一间房,赴一座城”的理由,如不远行,一起来一场轻松的 Staycation!让您尽享一季松弛,五官自在,释放愉悦与美好!现阶段,全面开启各级人才招募工作。我们将带您开启一次改变生活的非凡职场体验!只要您热爱酒店行业、正直谦逊、心怀梦想,都欢迎您将简历投递给我们,我们将会在收到简历后尽快与您联系。