招聘前厅部领班/主管 Team Leader_厦门滨海凯悦尚萃酒店招聘信息-138job.com

§ 确保所有员工遵循品牌承诺并始终提供优异的对客服务。

Ensures that all Front OfficeAssociates deliver the brand promise and provide exceptional guest service atall times.

§ 确保前厅部员工适时的为其他部门员工提供同样优质的服务。

Ensures Front OfficeAssociates provide excellent service to internal customers asappropriate.

§ 协助问候并向贵宾和长住客人提供入住登记服务。

Assists in greeting andchecking-in VIP and Long Stay guests.

§ 确保所有礼宾部员工和行李员知悉最新的促销信息，规章制度及其他重要信息。

Ensures that all Front OfficeAssociates are aware of current promotions, policies and other importantinformation.

§ 确保所有前厅部员工知悉最新的促销信息，规章制度及其他重要信息。

Ensures that all Front OfficeAssociates are familiar with the hotel’s products and services.

§ 协助推行客人认知计划并更新客史数据。

Assist to implement consistentguest recognition programmes and maintains a relevant guest history database.

§ 礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。

Handles all guest and internalcustomer complaints and inquiries in a courteous and efficient manner,following through to make sure problems are resolved satisfactorily.

§ 经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务。

Personally and frequentlyverify that guests are receiving the best possible service during check-in andcheck-out.

§ 在前厅办公室投入一定的时间, 确保有条不紊的运作并且实现酒店品牌的承诺。

Spends time in Front Officeareas to ensure that the area is managed well by the respective team anddeliver the brand promise.

§ 保持与顾客和同事之间良好的合作关系。

Maintains positive guest andcolleague interactions with good working relationships.

§ 确保客人信息的历史记录得到精确的维护，并提前对回头客进行入住登记。

Ensures that guest historyrecords are accurately maintained and all repeat guests are pre-registered.

§ 与相关部门协作，协调贵宾在店内的各项活动。

Co-ordinates VIP movementswith relevant Departments as advised.

As a local home base, a Hyatt Centric hotel prepares our guests to explore the best our cities have to offer so they can go forth and discover! Only a stones throw away from the beach, the Hyatt Centric Ocean Front Xiamen provides 196 guest rooms and suites acting as a perect launchpad for our savvy explorers to discover the city. Part of Baojia CC Park with various dining and entertainment options. The hotel sits at the center of landmark locations such as Zeng Cuo An food street as well as the Musical Square making it suitable for leisure and business groups. Well look forward to opening our doors to all savvy explorers who will always feel like a welcome visitor, not just a tourist.凯悦尚萃诞源自于我们对探索和分享的热情。我们鼓励那些追求真实在地体验的探索家们从此出发，去体验目的地的无限惊喜。厦门滨海凯悦尚萃酒店与海浪、沙滩近在咫尺，酒店拥有196间闲适现代的客房和套房，坐落在城中文化地标宝嘉CCpark，毗邻厦门最文艺的“渔村”曾厝垵，依偎环岛路音乐广场等热门目的地，到访的探索家们由此出发，尽情发掘厦门魅力。