职位陈述:
负责当值期间领导前台接待做好各种接待工作,提供一致高效的服务。
工作技能技巧要求:
1. 能有效的用英语沟通交流。
2. 能快速有效的运用电脑操作系统, 包括希尔顿自有的管理系统。
3. 以较强的人际交往能力提高客人满意度。
4. 优越的数据理解性,能对日常营运的数据给予合理恰当的解释。
5. 擅长于处理宾客关系,能快速有效的应对各种问题。
6. 能在强压下胜任工作。
7. 两至三年相关工作经验者优先。
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