岗位职责
- 通过训练领导和激发团队员工。
- 其他经理不在的情况下,代替其他经理和总经理作为整个酒店的职责经理。
- 积极地参加职业培训,让员工保持水平一致。
- 训导团队,提高员工水平,激励他们完成目标。
- 确保员工手册,相关劳动法,HR指南的一致性,如有违反,纪律处分。
- 训练和发展有潜力的员工,令其有更好的职业前景。
- 致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。
- 负责新员工的培训,使其尽快胜任工作,并告知酒店的要求。
- 及时有效的和宾客沟通,确保给顾客及时的答复。每个客人的投诉要求必须要在二十四小时内解决。
- 将客人送至客房,介绍客房布局,确保行李及时递送等。
- 采取必要行动,及时有效的处理顾客的不满,适当的时候告知其他宾客关系经理。回访客人,确保客人对解决方法满意。
- 关注客户信息和喜好,确保满足客人的要求。作为接待VIP客人的酒店员工,要确保为客人提供人性化服务。
- 按照客人的预定或喜好安排房间,控制房间。
- 确保为会员顾客提供优质专业的服务,发展客人加入会员。
- 销售,预定和商业发展团队共同为客人提供服务
- 及时准确的将客人的信息录入公安报告系统。
- 遵循酒店品牌标准。
- 了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。
- 确保前台和其他部门间的沟通交流,特别是客房部,餐饮部等。
- 持酒店数据的准确,便于操作。维持前台设备的正常运做和工作区域的清洁。
- 及时将信息传递至相关人员,确保尚未完成的事情移交至有关人员,让宾客满意。参加必要的会议并阅
【岗位要求】
- 保持和供应商的良好关系
- 保证向酒店内部和外部客人提供高质量的服务
- 维护酒店设施设备的正常运转
- 保持工作环境整洁
- 达到绿色酒店的要求
- 编辑更新工作标准和程序
山西晋泽昌文旅酒店隶属于山西鑫宇泰集团旗下高端豪华五星文化创意酒店,建立“以人为本”,为宾客提供真正的待客之道和真挚情谊“用心服务”“匠心品质”。Shanxi JZC Hotel is an exquisite luxury five-star cultural and creative hotel, proudly affiliated with Shanxi XinYuTai Group. Guided by the value of genuine care for people, we endeavor to provide guests with an authentic experience of hospitality and camaraderie, characterized by heartfelt service and impeccable craftsmanship.酒店占地面积约38000平方米,楼高20层,拥有261套/间豪华客房,国际会议中心采用全场无柱式设计,1,000平米可分割超大空间,配备P2.0高清LED超大显示屏,令您的宴会色彩斑斓,彰显品质,全日制餐厅拥有150个餐位,提供本地特色风味及西式美食。让尊贵的您尽情享用环球美味的同时放松身心。私享中餐厅和装修典雅包房为您提供精致饕餮美馔,优美的就餐环境,丰富多元的餐厅令人期待。健身中心和SPA水疗中心,让您享受疗愈身心的焕活护理健康体验。The hotel covers an expansive area of approximately 38,000 square meters and stands majestically with 20 floors. It boasts 261 luxurious suites and rooms, each offering a haven of elegance and comfort. The international conference center features a seamless, pillarless design, with a remarkable dividable space of 1,000 square meters; equipped with a high-definition P2.0 LED display, the venue adds a vibrant and quality touch to your banquets. The all-day dining restaurant accommodates 150 guests, offering a delightful fusion of local specialties and Western cuisine, where you shall indulge in a world of exquisite flavors while allowing yourself to relax and unwind. For a more intimate dining experience, our exclusive Chinese restaurant and elegantly decorated private rooms provide a feast of gourmet delicacies. The pleasing dining ambiance and diverse range of culinary options are sure to exceed your expectations. Additionally, our fitness center and spa retreat offer a rejuvenating sanctuary, allowing you to enjoy revitalizing treatments and experiences that promote the well-being of your mind and body.以创意文化的品牌基因,突破传统星级酒店的桎梏,融入当地文化,巧妙运用晋商瑰丽八家大院文化,徐徐展开三晋画卷,缔造至臻品质生活,“晋泽昌”由此诞生,愿您昌盛亨通,发现生活的惊喜,体验生活的美好,创造回忆,把体验带回家。At the heart of our brand lies a deep connection to creative culture, as we aim to transcend the confines of traditional hotels. Embracing the local culture and seamlessly weaving the splendid heritage of the Shanxi merchants' grand courtyards, we unfold a picturesque panorama of the Shanxi region with an aspiration to create an unparalleled lifestyle. Thus, Jinzechang is born, a name that carries our sincere wish for your prosperity and abundance. May you embark on a journey of discovery, finding the wonder of life, experiencing its joy, creating cherished memories, and taking them back home with you, forever reminding you of the exquisite experiences you encountered at our hotel.晋泽昌文旅酒店JZC Hotel 地址Address :山西省太原市龙城大街89号 89 LongCheng Street, Taiyuan City, Shanxi Province邮编Postcode:030031 邮箱Email:HR@JZCHotel.com