• 五险一金
• 带薪年假
• 岗位晋升
• 技能培训
• 包吃包住

职位描述 Job description
1.为预到的客人热情、友好、高效的办理入住，合理分配房间并完成所有入住手续，需要关注有特殊房间要求的客人。
Provide warm, friendly and efficient check-in for arriving guests, completing all hotel check-in procedures, with appropriate room allocation, paying special attention to any special room requests from guests.
2.负责所有的VIP客人接待，包括：房间分配、房间检查、备品准备、房卡制作、入住办理和送客人到房间。
Attend to all VIP guests which include room assignment, room check, amenities requisition, room key issuing, registration and escorting guest to the room.
3.在必要的时候引导客人参观酒店。
Hotel Tour for all the Patrons of the hotel if necessary.
4.准确执行所有收银操作程序，如：入账，调帐，减免，外币兑换，退款等，相关文件需合理并得到授权经理的签字。Execute all cashiering procedures with accuracy and support all postings, corrections, rebates, currency exchange, paid outs, etc. with proper documentation and authorized signatures of managers.
5.每个班次平账准确，确保每笔抛帐正确并有支持的账单，完成的账单需有相关授权签字，每一笔帐单都应该投帐，以备夜审检查。
Perform accurate shift audit balance to ensure all postings have been balanced and all backup document and completed forms with authorising signatures are attached and submitted for night auditor’s night balance and check.
6.办理团队入住和退房手续，确保所有团队帐目清晰，相关的团队单据交给相关部门用于信息传递和跟进。
Prepare and performs group check-in and check-out accordingly to ensure all group billing arrangements are in order and that group instruction forms are distributed to departments concerned for information and follow-up.
7.更新电脑系统中的客人信息，每日跟进并上传至公安局证件扫描系统，确保所有上传信息齐全并做好记录。
Update guest information in the hotel computer system and daily follow-up to input guest information into the local Public Security Bureau computer system, ensuring all required information are obtained and recorded for the local authorities.
8.做好夜班工作，包括检查入住登记单，整理接待台卫生和补充文具等。
Perform night shift duties which include ‘R-card bin check’, clean up the counter and supplement stationery, etc.
9.处理前台客人叫醒预订，交予服务中心跟进，确保记录的准确性，并将预订记录在系统中。  
Handle morning call bookings and ensure follow-up is done with Service Center to book the request at the correct time, recording details in the computer system.

任职要求 Qualifications
1.至少三年大专。
Minimum 3 years’ college education.
2.酒店前厅部经验（非必须）
Hotel Front Office experience (Preferred but not required)
3.良好的英文口语和写作能力，良好的服务意识和沟通能力，良好的电脑技能，能在压力下工作并适应倒班工作。
Good oral and written English proficiency, good service manner, able to communicate with all levels, good in computers, able to work under pressure and adapt to work in shifts.

感谢您关注长沙玛珂酒店!我们为您创格全新生活方式, 于每一次入住 Maqo，开启新的灵感与精彩。在这里，每一份体验都经过甄选、创格、雕琢、完善，渴望让人眼前一亮。Maqo ChangshaThank you for following Maqo Changsha.Every stay at Maqo is an invitation to inspiration and excitement.A place where every experience is distilled, edited, curated, and perfected to surprise at every turn. 关于九龙仓酒店九龙仓酒店为九龙仓集团有限公司旗下的全资附属公司，目前拥有和管理16间遍及中国内地、香港特别行政区及菲律宾的马哥孛罗酒店和尼依格罗酒店。

集团于2015年推出尼依格罗奢华酒店品牌，以时尚雅致作为定位。品牌至今有五间酒店，分别是香港美利酒店、成都尼依格罗酒店、重庆尼依格罗酒店、长沙尼依格罗酒店及苏州尼依格罗酒店。

位于中国内地，香港特别行政区和菲律宾的11间豪华马哥孛罗酒店以著名旅行探险家马哥孛罗命名。品牌体现他的精神，邀请宾客一同探索，发现和体验不同目的地。

如欲查阅更多资料，请浏览wharfhotels.com。Wharf HotelsHong Kong SAR-based Wharf Hotels, a subsidiary of The Wharf (Holdings) Limited, operates 16 owned and/or managed hotels under Marco Polo Hotels and Niccolo Hotels in Hong Kong, Mainland China and the Philippines.

Niccolo Hotels was added to the group' s portfolio in 2015 as the luxury brand and encompasses five contemporary chic hotels – The Murray, Hong Kong; Niccolo Changsha; Niccolo Chengdu; Niccolo Chongqing and Niccolo Suzhou.

Marco Polo Hotels' 11 international deluxe hotels in established locations within Hong Kong, Mainland China and the Philippines reflect the philosophies of their namesake and adventurer – Marco Polo, and invite guests to explore and experience a destination.More details are available at wharfhotels.com.