宾客服务接待员 Guest Service Agent(J10723)
4千-5千
投递简历
发布于 12-05
宾客服务接待员 Guest Service Agent(J10723)
4千-5千
上海-浦东新区 | 经验不限 | 学历不限 | 招1人
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职位描述

Your day to day 日常职责

   1.Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

   随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字

   2.Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation 

   履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统

  3.Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels

  熟悉洲际酒店和度假村集团的其它成员酒店,以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订

  4.Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

  全面了解标准的预订工作程序,包括如何正确使用表格,如何读电传、电子邮件和留言,以及如何在预订系统内对房源情况进行解读

  5.Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. 

  熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案


What we need from you 我们需要你具备 

  1.Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company 

 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力

  2.Able to read and write English 

  能够读写英语

  3.Proficient in the use of Microsoft Office and Front Office System

  熟练使用微软办公软件和前台系统任职资格:

其他要求
语言能力:英语-一般
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公司地址
前滩大道199弄9号
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职位联系人
Bonnie Liu
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Bonnie Liu · 人力资源主管

HI~对这个职位感兴趣吗?快来下载最佳东方APP和我聊聊吧,还能在线视频面试,方便又安心~

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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国有企业
    企业性质
Located in the heart of Qiantan area, one of Shanghai's most attractive central businessdistricts, Kimpton Qiantan is within walking distance of Qiantan Leisure Park, Taikoo Li, OrientalSports Center and other commercial and leisure centers, making it the preferred choice forhigh-end business events, private parties and leisure trips. Square City is located in Qiantaninternational business district, invested and developed by Lujiazui Group, designed by theworld-famous architectural firm KPF. The construction started in 2018, and it is built into abrand new urban complex including office, commercial and hotel. 上海金普顿前滩酒店坐落于上海极具吸引力之一的中央商务区前滩核心区域——四方城,步行可达前滩休闲公园、前滩太古里、东方体育中心等商业休闲中心,为高端商务活动,私人聚会及休闲出行的首选。前滩四方城居于前滩国际商务区,由陆家嘴集团投资开发、世界著名建筑事务所KPF设计,于2018年开工建设,打造成包含办公、商业、酒店的全新城市综合体。Kimpton Qiantan Shanghai blends chic Parisian and modern Shanghai design and presents awriter's residence with the poetry of curated art, a space of luxury without attitude and withpure comfort. Kimpton Qiantan Shanghai has 143 rooms, one restaurant, four bars and multipleevent venues that cater to a variety of needs. The rooftop heated infinity pool, creative diningexperience and healthy lifestyle make Kimpton Qiantan the perfect place to be inspired. Avibrant social hub to connect. 上海金普顿前滩酒店融合了上海与巴黎的经典元素,叙述着作家的居所,一个奢而不骄、惬意自在的空间。酒店共设有143间客房,一间餐厅及四间酒吧,更有丰富的活动场地满足多种会议需求。屋顶露天无边恒温泳池为宾客打造了别有天地的放松空间。创意餐饮与健康生活方式巧妙结合,使这里成为一个不断激发灵感的居所,更是一个充满活力的时髦社交中心。
前滩大道199弄9号
导航