• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 年度旅游
• 包吃包住
• 人性化管理
• 管理规范

【岗位职责】
·Supervise and direct Bell Desk activities and BellStaff Ensure overall guest arrival satisfaction.
对行李服务台的活动和行李服务人员实施监督和指导。确保客人整体抵店满意度。
·Ensures the implementation of the IHG WAY OF CLEANwithin the hotel, and ensures that temperature monitoring of guests/staff atthe entrance meets the required entry procedures.
保证洲全计划在酒店内的实施，确保入口处客人/员工体温状况检测，符合要求的进门程序。
·Responsible for sorting and distributing guests andadministrative mail and returning mail to the sender for forwarding mail
负责挑选和分发客人的信件及快递，并将无人接收的信件送返发信人。
·Provide information pertaining to all hotelservices, local places of interests, restaurants, doctors, sightseeing toursand any other information likely to be of the interest to guests
提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。
·Be prepared to recommend first and foremost thehotel’s own Food and Beverage outlets before any other, making himself totallyfamiliar with the operating times and each outlets benefits, Be familiar with the opening hours, features and all promotions of thehotel.
最先向客人推荐本酒店的餐饮营业场所，熟知这些营业场所的营业时间，特色及酒店的所有推广
·Ensure the lobby is always kept in an orderlyfashion and that ashtrays are kept clean
确保大厅始终保持整洁，符合洲全标准“一尘不染”。
·Prepares efficient work schedule for Bell Services,arranging holidays and vacation, taking into consideration project occupancyand forecasts and any large group movements, especially those with early orlate arrivals or departures
在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日。
·Ensures that all bell staff are neat, clean andpunctual at all times and that they perform the task assigned to them promptlyand efficiently, For the management ofbaggage room, ensure that according to the baggage room rules and regulations,regular maintenance of baggage car, etc.
确保所有行李服务人员随时保持衣着整洁，工作守时，并且能够快速和高效的完成任务。对于行李房的管理，保证按照行李房规章制度执行，行李车的定期保养等。
·Handle problems associated with guests and liaisewith department heads or executive management in the absence of the AssistantManager.
处理与客人相关的问题，在经理助理缺席的情况下负责与各部门负责人或行政管理部门联系。
·Works with Superior and Human Resources on manpowerplanning and management needs, Obey other tasks assignedby the hotel, adapt to the multi-functional working style.
与上级领导和人力资源部一起进行人力规划和管理需求。服从酒店分配的其他工作，适应一专多能的工作方式。
·Works with Superior and Director of Finance in thepreparation and management of the Department’s budget. 
与上级领导和财务总监一起编制和管理部门预算。
·Responsible for safe transfer of guests from alldetermined locations
负责将客人从所有指定地点安全送达
·Create guest satisfaction through a pleasingpersonality, effective communication skills and should be first to greet theguest as per time of the day 
凭借令人愉快的性格和有效的沟通技巧取得客户的满意，并且总要主动与客人打招呼
·Maintain good knowledge of the city routeslocations and hotel facilities
熟知城市路线、地点和酒店设施
·Maintain knowledge of flight timings and assistguest in handling and loading baggage whenever required
知晓航班时间，并按客人要求协助其处理和装载行李 
·Maintain a high standard of personal hygiene and bewell groomed and well dressed at all times
保持个人卫生， 随时保持个人形象和穿着整洁
·Do utmost to learn names of guests, especiallyrepeat and long staying guests remaining alert to situations to offerassistance
尽力熟知客人的名字，特别是熟客和长包房的客人，注意观察情况以向客人提供协助
·Assist in valet parking when not assigned any duty
在没有工作任务时协助代客泊车
·Maintain detailed knowledge of facilities andservices of the hotel and use this knowledge to promote the hotel to guests
熟知酒店设施和服务情况，并以此向客人推销酒店
·Keep abreast of activities in your city which mayaffect driving times or routes and relay this to management
了解所在城市的活动，如发现可能影响驾驶时间或路线的情况应向管理层汇报
·Responsible for the upkeep and cleanliness of thecar used for guest transfer and assist with maintaining vehicles to hotelpresentation standards
负责载客车辆的保养和清洁，并按照酒店形象标准对车辆进行维护
·Performs other duties as may be assigned by theRooms Division Manager
执行房务部经理可能分派的其它任务

Qualifications –
学历
·Diploma  inHotel Administration, Hotel Management or equivalent
具有酒店行政管理，酒店管理或相关的大专学历。
Experience –
经验
·2 years experiences in concierge or related discipline with 6 months in a supervisorycapacity, or an equivalent combination of education and experience.  
拥有2年酒店宾客服务工作经验，包括6个月管理经验，或与此相当的教育和相关工作经验结合的背景。
·1 year experience as a driver.  
1年司机的经验

     2019年3月18日洲际酒店集团旗下的西安中建假日酒店（Holiday Inn Xi'an East）签约入驻中建·锦绣天地。西安中建假日酒店是由上海中建东孚资产管理有限公司全权委托洲际酒店集团管理的全服务酒店。建筑总面积26,555平米，其中地上面积为20,187平米，地下面积为6,368平米。酒店拥有宽敞雅致的客房及套房238间，并且大宴会厅、多功能厅、中、西餐厅、大堂吧，健身中心等设施齐全。酒店位于西安市雁塔区浐灞生态区浐河西路南段，濒临生态区雁鸣湖板块，也将成为西安城东国际品牌酒店的新星。