【岗位职责】
1、查看交班记录,了解上一班的移交事项,并负责处理;
2、熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;
3、熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;
4、熟练总台各项专业业务和技能,搞好对客服务;
5、熟练掌握店内信息,提供准确的问讯服务;
6、负责为下榻酒店的宾客办理入住登记手续;
7、负责客房钥匙的管理和发放工作并严格遵守验证制度;
8、制作有关报表,为其它部门提供准确的接待信息。
【岗位要求】
1、大专以上文化程度,流利的英语口语;
2、性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;
3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
沿于百年经典,始终闪耀不朽的光辉。Originating from a century-old classic, shining immortal glory forever.眉山,古称眉州,千年文豪东坡故里,中国七大美食城之一,中国长寿之乡,竹编 艺术之乡,峨眉半山七里坪、三苏祠、瓦屋山等著名景区皆位于其境内。 Known as Meizhou in ancient times, Meishan is the hometown of the thousand-year-old poet Dongpo Su. It is one of the seven major food cities in China, the hometown of longevity in China, and the hometown of bamboo weaving art. It houses several world-renowned scenic spots such as Qiliping, Sansu Temple and Wawu Mountain. 酒店传承大仓侯爵百年品牌的生活方式,按国际五星级酒店标准建设,位于眉山市政府旁,东坡大道三段,其每一处细节的设计中都经得住时间的考验。The hotel inherits the lifestyle of the century-old brand of Hotel Le Marquis and is the first international five-star hotel in Meishan. It is located next to the Meishan Municipal Government, on the third section of Dongpo Avenue. Every detail of the hotel design can withstand the test of time.源于精致、归于传统! From exquisiteness, to tradition!风格优雅、智慧的现代化、营造出一种独特的氛围,奢华与传统相结合,眉山旺达·大仓侯爵酒店期待您的品鉴!With an elegant style and intelligent modernization, the Meishan Wanda Marquis International Hotel has a unique atmosphere combining luxury with tradition. We look forward to your tasting!