1.协助准备及更新客房部运营手册。
Assists in the preparation and updates of the Housekeeping Departmental Operations Manuals
2.在客房部经理缺席的情况下,主持召开部门沟通会并确保例会和会议切实有效且在必要时进行指导。
Conducts regular communications meetings in the absence of the Housekeeping Manager and ensures that departmental briefings and meetings are effective and conducted as necessary.
3.阅读并更新每日值班记录。
Reads and updates the Communications Log Books.
4.确保适时采用新型的技术和设备。
Ensures the use new technology and equipment is explored and implemented wherever appropriate.
5.确保客房部的服务符合运营手册的标准。
Ensures Housekeeping service standards are in accordance with the Operations Manual.
6.确保所有客房部员工遵循品牌承诺并始终提供优异的对客服务。
Ensures all Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.
7.确保客房部员工适时的为其他部门员工同样提供优质的服务。
Ensures Housekeeping employees also provide excellent service to internal customers in other departments as appropriate.
8.礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
9.保持与顾客和同事的良好合作关系。
Maintains positive guest and colleague interactions with good working relationships
10.经常性的亲自确认客人在入住酒店的过程中得到尽善尽美的服务。
Personally and frequently verifies that guests are receiving the best possible in-room service.
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宁波柏悦酒店坐落于享有“西子风韵、太湖气魄”美誉的宁波东钱湖畔,是凯悦酒店集团旗下的最高品牌——柏悦在全球的第一家五星级度假酒店,同时也是继北京柏悦酒店(银泰中心)、上海柏悦酒店(环球金融中心)后,在大中华地区的第三家柏悦品牌酒店,已于2012年1月10日全面开业。 宁波柏悦酒店是一座拥有 218 间客房的豪华度假酒店,由低层建筑和私人别墅组成。宁波柏悦五星级酒店坐落于风景优美,环境清幽的东钱湖畔,距离上海仅有 2 个半小时的车程,是度假休闲,休憩身心的理想之地。 独具特色的酒店餐厅将引领潮流,而富有激情的员工将为客人提供细致入微的真诚服务。设有开放式厨房的悦轩餐厅、内设亭阁式私人包间的钱湖渔港餐厅以及提供各式中西茶点的茶苑,均呈现出了精致摩登的设计理念。此外,酒店宴会厅和七间多功能会议室是各式会议活动的理想场所,也是举办浪漫婚礼的梦想之地。 酒店设有先进完善的健身中心、室内恒温泳池以及拥有无限湖景的室外泳池。同时,酒店的悦湖水疗设有十间宽敞舒适的美容理疗室,将为客人创造难以忘怀的美好水疗体验。