1.快速周到地处理客人及员工询问,出现投诉及其他问题要及时汇报。如果没有快速的解决办法,要确保及时必要的跟进
Handles guest and employee enquiries in a courteous and efficient manner and reports complaints or problems if no immediate solution can be found. Ensures that the necessary follow-up is conducted in a timely manner.
2.维护与客人及伙伴的良好工作关系
Maintains positive guest and colleague interactions with good working relationships.
3.尽责管理,时刻代表凯悦的管理团队和凯悦国际的形象
Exercises responsible management and behaviour at all times and positively represents the Hotel management team and Hyatt International.
4.负责酒店,公司和 企业分配任务及其他职责
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
5.建立并维护与现有客户维护紧密地合作关系,并不断挖掘新的生意机会
Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
6.与相关部门紧密合作确保客人的需求和期望得到满足
Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
7.达到每月个人的销售目标,贡献到整体销售收入中
Achieves the monthly and annual personal target contributing to the Sales revenue.
8.协助每年的市场部工作计划的准备,确保经营目标及员工需求传达清晰
Assists with the preparation of the annual Marketing Business Plan, ensuring Divisional Objectives fully addresses business objectives of the Hotel and the needs of employees.
9.系统高效的服务客户,向宴会销售经理报告。
Systematically and efficiently services Key Accounts handled by the Sales team within location and report findings and opportunities to the Event Manager.
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宁波柏悦酒店坐落于享有“西子风韵、太湖气魄”美誉的宁波东钱湖畔,是凯悦酒店集团旗下的最高品牌——柏悦在全球的第一家五星级度假酒店,同时也是继北京柏悦酒店(银泰中心)、上海柏悦酒店(环球金融中心)后,在大中华地区的第三家柏悦品牌酒店,已于2012年1月10日全面开业。 宁波柏悦酒店是一座拥有 218 间客房的豪华度假酒店,由低层建筑和私人别墅组成。宁波柏悦五星级酒店坐落于风景优美,环境清幽的东钱湖畔,距离上海仅有 2 个半小时的车程,是度假休闲,休憩身心的理想之地。 独具特色的酒店餐厅将引领潮流,而富有激情的员工将为客人提供细致入微的真诚服务。设有开放式厨房的悦轩餐厅、内设亭阁式私人包间的钱湖渔港餐厅以及提供各式中西茶点的茶苑,均呈现出了精致摩登的设计理念。此外,酒店宴会厅和七间多功能会议室是各式会议活动的理想场所,也是举办浪漫婚礼的梦想之地。 酒店设有先进完善的健身中心、室内恒温泳池以及拥有无限湖景的室外泳池。同时,酒店的悦湖水疗设有十间宽敞舒适的美容理疗室,将为客人创造难以忘怀的美好水疗体验。