岗位职责
1、负责酒店前厅部的接待和管理工作,熟知前厅服务设施的功能,处于完好状态。
2、进行有关的市场计划分析制定部门工作计划,完成工作报告。
3、使客房达到最高出租率,获取最佳的客房收入。
4、督导下属部门主管,委派工作任务,明确岗位责任,随时调整工作部署。
5、保持良好的客际关系,能独立有效地处理宾客投诉。
6、协助酒店与更高一级领导处理突发事件。
任职要求
1、大专以上学历,有同岗位工作经验3年以上。
2、熟悉酒店前厅的经营管理工作,具有较强的工作责任感和敬业精神。
3、督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。
4、有效贯彻、落实并完成部门制订的每月工作计划。
5、英语对话流利,有较强的协调管理能力,具有一定的销售能力。
6、全面掌握前台收银方面的财务基础知识,能处理日常服务环节中所涉及到的财务方面的问题。
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东莞禧悦欧亚国际酒店占地面积约2.6万平方米,建筑面积10万平方米,楼高25层,是常平镇标志性建筑之一。 禧悦欧亚国际酒店位于素有“京九第一镇”美誉的东莞市常平镇新行政中心,地处莞、深、惠经济走廊中心,南往深圳,北望广州,东邻惠州,毗邻港澳,极具优越的地理优势。酒店外观设计新颖、气派,由两座塔楼在21楼相连,形成壮观的凯旋门,欧洲新简约主义与亚洲现代艺术风格在此完美结合,交相辉映,独具匠心地打造出集休闲、商务、娱乐为一体的豪华五星级酒店。 酒店大堂充分利用曲线装饰及自动调光系统,既自由奔放,又富丽堂皇。设计独特的客房及套房,以典雅及简约的家居设计,营造出温暖与舒适的氛围,多频道卫星电视、海外网络频道,让宾客及时掌握全球最新资讯。 皇朝轩中餐厅、布拉格西餐厅是宾客品味各国饮食精髓的理想去处。维也纳大堂吧是为追求闲情逸致的宾客提供的安澜惬意的休闲场所。国际宴会厅及独立的会议厅均配有尖端科技的进口音频、视频等设施,为宾客提供最专业最满意的宴会及会议服务。 禧悦欧亚国际酒店全体员工时刻用“用心用情,尽善尽美”的高标准服务每一位光临酒店的宾客,让他们充分享受在禧悦欧亚的每一天。 Dongguan Xiyue Eurasia International Hotel covers an area of approximately 26000 square meters, with a building area of 100000 square meters and a height of 25 floors. It is one of the iconic buildings in Changping Town. Xiyue Eurasia International Hotel is located in the new administrative center of Changping Town, Dongguan City, known as the "First Town of Beijing and Kowloon". It is situated in the center of the Dongguan Shenzhen Huizhou Economic Corridor, with Shenzhen to the south, Guangzhou to the north, Huizhou to the east, and Hong Kong and Macao to the east, providing excellent geographical advantages. The hotel's exterior design is innovative and grand, with two towers connected on the 21st floor to form a spectacular Arc de Triomphe. The European New Minimalism and Asian Modern Art styles are perfectly combined here, complementing each other and creating a luxurious five-star hotel that integrates leisure, business, and entertainment with unique creativity. The hotel lobby fully utilizes curved decoration and automatic dimming system, which is both free spirited and magnificent. Design unique guest rooms and suites with elegant and minimalist home design, creating a warm and comfortable atmosphere. Multi channel satellite TV and overseas network channels allow guests to stay up-to-date with the latest global information. Huangchao Xuan Chinese Restaurant and Prague Western Restaurant are ideal places for guests to taste the essence of cuisine from various countries. The Vienna Lobby Bar is a peaceful and comfortable leisure venue provided for guests who pursue leisure and relaxation. The international banquet hall and independent conference hall are equipped with cutting-edge imported audio, video and other facilities, providing guests with the most professional and satisfactory banquet and conference services. All staff of Xiyue Eurasia International Hotel always serve every guest who visits the hotel with a high standard of "dedication, emotion, and perfection", allowing them to fully enjoy every day at Xiyue Eurasia.