• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 人性化管理

·        Analyze training needs of thehotel in general and individual departments, and develop strategies whichaddress needs, presenting in the form of a Training Business Plan for theGeneral Manager and Executive Committee for review
·        分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训业务计划书的形式呈交给总经理和行政委员会审阅。
·        Familiarize yourself with theIHG HR and Training Standards, localizing where necessary 
·        使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。
·        Ensure effective trainingprograms are in place for the following:
·        确保在以下方面有效的执行培训计划：
o   New Employee Orientation
o   新员工入职
o   Train the Trainer 
o   培训培训师
o   Customer Service Training
o   宾客服务培训
o   Technical job specific training(through certification of departmental standards and procedures)
o   技术性职位的专门培训(部门规范程序证书)
o   Supervisory Skills Training
o   监督管理技能培训
o   Management Development
o   管理层发展
o   Fire, Life and Safety Training
o   消防和生命安全培训
o   Selling Skills   
o   销售技巧
o   Employee retraining
o   员工再培训
·        Monitor the progress of theTraining Business Plan for each department tot ensure that the trainingobjectives are being achieved
·        监督每个部门培训业务计划的进展，确保实现培训目标。
·        Maintains all hotel trainingrecords 
·        保存酒店全部的培训记录。
·        Establish a training library ofbooks, videos, journals and audio visual materials to assist trainers in theirtraining programs and for staff personal development
·        建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。
·        Design, produce and implementtraining programmes which meet specific departmental needs in conjunction withDepartment Heads, ensuring that training session plans are structured and thattraining is effective
·        与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。
·        Attend departmental trainingsession and critique performance 
·        参加部门的培训课程，评估表现。
·        Use IHG benchmarks to monitorsuccess of training programs and amend your efforts accordingly. Eg: ESPS,GSTS, achievement of budget, etc
·        利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如CAPS，顾客满意指标(GSI)，预算完成情况等。
·        Assist Department Trainers inpreparing and conducting departmental training and assess accordingly
·        协助部门培训师准备和进行部门培训并进行评估。
·        Prepare and monitor trainingprograms for:
·        制定和监督为以下人员提供的培训项目：
o   Management Trainees
o   管理培训生
o   Work Experience
o   实习生
o   Hotel School Trainees, etc
o   酒店学校实习生等
·        Obtain a network of specialisttraining professionals who can assist with the conduct of training programmesfor advanced or specialist training
·        与能够协助提供高级或专业培训的专业人士取得联系。
·        Ensure that Department Headsabide by their responsibilities of employee training against departmental SOPs
·        确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。
·        Produce monthly trainingreports for your Manager and the General Manager including:
·        为上级经理和总经理编制以下月度培训报告：
·        Liaise with other IHG TrainingManagers to share experiences and resources
·        与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。
·        Liaise with educationalinstitutions conducting hospitality and training courses
·        同从事旅游服务和培训课程的教育机构保持联系。
·        Maintain current informationand records of suppliers of training resources and materials
·        更新培训资源和资料供应商的信息和记录。
·        Delivers briefings of allinternal programmes to executive management and department heads
·        为行政管理层和部门领导提供所有内部培训计划的介绍。
·        Contributes towards regionalactivities as directed by Regional Director of Human Resources / GeneralManager 
·        按照地区人力资源总监和总经理的指示为本地区的工作效力。
·        Provides input for probationand formal performance appraisal discussions to Line Managers in line withcompany guidelines
·        为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。
·        Coaches, counsels anddisciplines staff, providing constructive feedback to enhance performance
·        向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效
·        Regularly communicates withstaff and maintains good relations
·        定期与员工交流思想，保持良好的员工关系。
·        Works with Superior  in the preparation and management of theDepartment’s budget
·        和上级领导一起编制和管理部门预算

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