• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 人性化管理
• 工龄奖金
• 工会福利

• Report directly and communicate with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• 直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
• Provides functional assistance and direction to all departments. 
• 向所有部门提供功能性支持和指导。
• Cooperates, coordinates and communicates with other hotel departments as required. 
• 按需要与酒店其它部门进行合作、协调和沟通。
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the
• Hotel.
• 对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。
• Responds to guest needs and resolves related problems.
• 就客人的需求做出反应并解决相关问题。
• Supervises and directs Reception and Reservations personnel. 
• 对接待部和预订部工作人员进行监督和指导。
• Supports and assists Front office personnel and all departments at peak periods. 
• 在高峰期向前厅部工作人员和其它所有部门提供支持和协助。
• Ensures VlPS and priority club guests receive special attention. 
• 保证贵宾和优悦会会员受到特别关照。
• Inspects front of house and back of house regularly for cleanness. 
• 定期检查一线各部门和二线各部门的清洁状况。
• Assists Guest Relations in greeting, rooming, and sending off VIP guests. 
• 协助客户关系部门迎接贵宾,为其安排房间并在其离店时送行。
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. 
• 监督员工的行为、制服穿着、卫生和外表形象。
• Provides input for Front Office meetings. 
• 为前厅部会议提供信息 。
• Promotes inter hotel sales and in-house facilities. 
• 促进店际销售及推销酒店内的设施。
• Checks billing instructions and monitors guest credit.
• 检查结帐说明并监督客人信用情况。
• Analyses and approves discounts and rebates. 
• 分析和批准打折相关事宜。
• Analyses the rate variance reports to ensure rooms revenue control.
• 分析房价差异报告以保证控制客房收入。
• Takes action with the Property Management system (PMs) in emergency situation. 
• 在紧急情况下使用酒店管理系统 (PMS)。
• Fully conversant with hotel emergency procedures. 
• 熟知酒店紧急情况所有处理程序。
• Ensures front line staff complies with FIT marketing techniques maximize sales
• 确保一线员工遵守散客市场技巧并最大化的进行销售。
• Works with superior and Human Resources on manpower planning and Management needs.
• 与上级领导和人力资源部一起进行人力规划和管理需求。
• Work with superior and Director of Finance in the preparation and management of the Departments budget.
• 与上级领导和财务总监一起编制和管理部门预算。

山海之间妙趣登场COME ON INWE'RE RECRUITING地点 LOCATION：中国海南三亚市吉阳区大东海鹿岭路32号三亚半山海景voco酒店，为您开启妙趣之旅。voco作为洲际酒店集团旗下全新轻奢品牌，是与众不同，妙趣横生，值得信赖的酒店。我们专注细节，为您打造贴心可靠的住享体验，并保留每一家酒店妙趣迷人的个性化特色，带来一个高端而又灵活惬意的曼妙空间。Welcome to voco Sanya Dadonghai. voco is a new IHG hotel brand that brings a ‘reliably different’ experience to your stay. Hotels to count on that are different enough to be fun. Our new family of hotels are connected by their individual characters, that make dependable travel memorable.酒店坐落大东海旅游区，依山望海，紧邻市区商圈。畅达车站与机场，高效出行与慵懒度假随心切换，兼顾短途出游与长居旅居的舒适便捷。Located in Dadonghai Tourist Area with stunning mountain and sea vistas, the hotel is close to downtown shopping areas. Convenient connections to stations and the airport let you toggle between brisk transfers and relaxing holidays, ideal for short visits and long-term stays alike.酒店设有逾10种舒适客房与特色套房，包含3款特色泳池房型，80%以上的海景房型推窗即览碧海；配备2间主题餐厅、1个特色酒吧及2处180°观海打卡点，兼具美食氛围感与观景体验。同时设有24小时健身房、自助洗衣房，全方位满足休闲度假与长期旅居所需。Boasting over 10 categories of comfortable rooms and unique suites (3 pool room types included), over 80% of ocean-view rooms frame blue seas right outside your window. Two themed restaurants, a signature bar and two 180° sea-view photo spots deliver great dining vibes and panoramic views. The 24-hour gym and self-service laundry meet all needs for short vacations and long stays.