【岗位职责】
1、全面负责前台接待管理工作,确保前台服务流程高效顺畅
2、督导前台员工服务标准执行,处理宾客投诉及突发事件
3、制定前台排班计划,合理调配人力资源
4、审核每日房态报表及营收数据,确保账务准确
5、协调客房、餐饮等部门工作衔接
6、组织前台业务培训,提升员工专业技能
7、维护VIP客户关系,收集宾客反馈意见
【岗位要求】
1、大专及以上学历,酒店管理或相关专业优先
2、3年以上高星级酒店前台管理经验
3、精通Opera等酒店管理系统操作
4、具备优秀的服务意识和突发事件处理能力
5、普通话标准,英语口语流利(CET-4以上)
6、年龄25-35岁,形象气质佳
7、能适应倒班工作制
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你的综合竞争力排名为第
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杭州富春山居度假村简介:六百多年前元朝画坛四大家之首的黄公望 ,归隐杭州富阳山麓间,开创写意山水画风,以十年绘成旷世锯作《富春山居图》。如今,就在富春山居图原址,建造富春山居度假村,呈现中国一座以现代建筑艺术来阐释中国江南建筑风格的度假村。富春山居占地2200亩,由国际高尔夫球场、度假别墅、精品酒店、SPA所组成,酒店面积大约18000平方米,酒店主体及湖畔别墅及独居踞山巅幽处四合院别墅总共110个房间!包括雅致湖廊居,瑜伽,太极,室内温水泳池,SPA和季节严选中式美食的亚洲餐厅!富春山居以其国际顶级的优质服务,雅致独特的建筑风格让度假者留下完美的度假体验。Brief Introduction of Fuchun ResortRecognized as one of Asia’s leading spa retreats, Fuchun Resort isnestled among picturesque hills and tea terraces in Fuyang in China’s ZhejiangProvince. The small township lies on the outskirts of Hangzhou just two hoursdrive from Shanghai. Fuchun Resort occupies 150 acres on a private Longjing teaplantation and is home to a 70-room luxury Resort Hotel, 17 Private Villas, anaward-winning Spa and an exclusive 18-hole professional Golf Course.A member of Leading Hotels of the World and Leading Spas, Fuchun Resorthas won numerous prestigious awards since opening in 2004. Among theseaccolades are the 2013 World Travel Awards for Asia’s Leading Luxury GolfResort; Asia’s Leading Villa; and China’s Leading Resort. The resort’s beautiful countryside setting was the location depicted inthe famous Chinese painting, The Dwellingin the Fuchun Mountains, by celebrated Yuan Dynasty artist Huang Gongwangin 1347. Today, travelers can enjoy that same misty watercolor scene thanks tothis refined retreat for luxury indulgence and relaxation.